Felix Mobile Phone Numbers and Emails

Legal:

  • +61 130 031 3386
  • +61 130 080 1956

Media:

  • +61 130 065 0410
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  • +61 130 078 6068
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Felix Mobile Emails:

Customer Service
Mobile App
Legal
Media
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nomarketing@tpg.com.au
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Felix Mobile Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Felix Mobile Customer Service is rated at 2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    87% phone 13% email
  • The best phone number to call Felix Mobile is 611300313386. 86% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Friday, while the shortest are on Saturday.

  • People call Felix Mobile mainly because of activation/ cancellation, product/ service and cards.

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PissedConsumer Club

Contact Information

Felix Mobile Website:

Felix Mobile Help Center:

Corporate Office Address:

TPG Telecom Ltd.
PO Box 1113
North Sydney, New South Wales 2060
Australia

Other Info (opening hours):

Customer Service Hours:

Monday - Friday: 8:00am - 8:00pm

Saturday - Sunday: 9:00am - 6:00pm

More contact details

Felix Mobile Rating Based on 4 Reviews

Rating details

2.0
more details
Billing Practices
Price Affordability
Customer service
Discounts and Special Offers

Rating stats

Rating trend

How Good is Felix Mobile's Customer Service?

Jacinta M Kaq
Jacinta M Kaq
Feels Disappointed | Jul 04, 2024

Good except for not being able to Speak to someone in person with the questions & concerns I have presently’

Read full quote
Sanyiah Ewf
Sanyiah Ewf
Feels Disappointed | Mar 07, 2024

i cant talk to a person which is very annoying so if someone can call me after 3 pm when i get home from work that would be great

Read full quote

Summary of Felix Mobile Customer Service Calls

226 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Felix Mobile?

Activation/ Cancellation Question:

  • “To activate Sim card”
  • “Activate Sim card”
  • “Cannot activate my new esim”

Product/ Service Question:

  • “My internet line most of time not working”
  • “Get my plan worked out”
  • “Network issues”

Payments and Charges Question:

  • “Payment”
  • “Check in payments- having trouble managing to get through to talk to you due to my technology experience? Been trying to just ring you for help??”
  • “Bills”

Cards Question:

  • “Sim card replasment”
  • “Cant verify my medicare card for my ID”
  • “My Sim card hasn't arrived it's been five days”

Request for Information Question:

  • “Support”
  • “Help with connection”
  • “I need to talk about the plans”

Account Question:

  • “To get my account going”
  • “Pay my account”
  • “Account inquiry”

Return/ Replace Question:

  • “I want to change my payment methods”
  • “Change my mobile data plan”
  • “I wanted to change my phone number but accidentally cancel my account”

Staff Question:

  • “Someone is using my service to spy on me please asap I need this number blocked”
  • “My service”
  • “No data service”

Refund Question:

  • “Refund”

Shipping and Delivery Question:

  • “SIM did not arrive so I want my 45$ refunded.”

Other Question:

  • “I wanna say hi”
  • “Just wanting to say hello”
  • “Mobile Phone MessageBank number”

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