Felina Phone Numbers and Emails

Customer Service:

  • (888) 538-3069

Felina Email:

Customer Service

Felina Contact Information

Felina Website:

Felina Online Chat:

Corporate Office Address:

Felina
20120 Plummer St
Chatsworth, California 91311
United States
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How to contact Felina

Customers contact footwear and clothing companies’ customer service for reasons such as:
- Order issues
- Return/Exchange/Cancelation
- Refund
- Account
- Shipping/ Delivery
- Fraudulent activity
- Store reward and credit cards
- For the adequate resolution of the issue, you may be required to provide certain documents and information as discussed below.

Returns

Although the particular return, refund, and cancellation policies vary slightly from one company to another, there are some similarities in the procedures and documents required.

Generally, for the return of items bought online, you need to first contact the customer service representatives to get a pre-approval. During the call, you may be request to provide the following:
- a filled return form;
- photos of the items you are returning;
- screenshot or download of the order confirmation page.

Once you have been approved, they then send a shipping label that you attach to the product’s packaging when sending it back.

Other companies require that you send back the item(s) with the original packing slip while others provide a packing slip alongside the shipping label. If for any reason you do not have a packing slip, print the order confirmation email or fill return form and attach it to the return package.

For purchases made in an actual store, the items should be returned in the same store or a store within the country of purchase. The items being returned should be accompanied by the original purchase receipt.

Tracking orders

Most companies offer an online order tracking feature where you enter your order number and email address to find out whether your order has been dispatched. If you cannot find your order through the order tracker, call customer service with your order number.

You may be requested to produce the following:
- a purchase receipt;
- order confirmation (either use the order confirmation sent to your email or take a screenshot of the order details page from your logged-in account).

Billing issues

If you get billed twice or you notice an unauthorized charge, contact the company’s customer service with a copy of the transaction history.

Circle or highlight the wrong charge for easy identification by the customer service representative.

Fraudulent activity

The most commonly reported fraudulent activities on clothing and footwear e-commerce accounts are changes in the shipping address and unauthorized orders. If you notice any such fraudulent activities, it is paramount that you contact customer service immediately with evidence. Provide the following:

- proof of the fraudulent activity. For instance, you may take a screenshot of the changes or if you received an email notifying you of fraudulent activity, forward it to the customer representatives;
- proof of your identity e.g government-issued ID;
- proof of your address such as a recent bill;
- order details;
- order confirmation to facilitate cancellation of unauthorized orders.

Store reward and credit cards

When calling to apply for a store credit card, you will need to produce the following:
- an identification document e.g. ID, passport, or driver’s licenses;
- your social security number;
- proof of income or employment such as a recent salary stub.

Since there may be differences in the customer service procedures and document requirements from one footwear and clothing company to another, you must review the particular company’s help center for any specific requirements.

More information

Felina Rating Based on 3 Reviews

Rating details

1.9
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Website
Value for money
Diversity of Products or Services
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Rating trend

Summary of Felina Customer Service Calls

9 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Felina Customer Service?

Return/ Replace Question:

  • “Help with return”
  • “There telling me I'm past my 30 day return”

Shipping and Delivery Question:

  • “Never received my item”

Refund Question:

  • “Refund card has changed, new number”

Other Question:

  • “Don't have my package”
  • “Hole in pants”

About

Felina Return Policy
To read more: https://www.felina.com/pages/returns-exchanges
Felina Terms of Service
Welcome to the Felina web site ("the Site," www.felina.com" The Company" or Company's). Felina provides this site as a service to its customers. Please read the following terms of service ("Terms") as they govern The User's use of Felina's' site. By using this Site, The User of company services agree to follow and be bound by the following rule below. If The User do not agree to these Terms, please do not use this Site in any way. Additionally, Felina reserves the right to modify these Terms at any time without prior notification. Site users must agree upon and abide by these changes accordingly. Please review this page periodically for changes. Any use of Felina's' Site at any time constitutes full acceptance of Company's service Terms. All of the content that appears on the Felina web site, including all visuals, text, audio and video clips are subject to copyright protections and /or other intellectual property rights or licenses held by Felina.
To read more: https://www.felina.com/pages/terms-of-service
Felina Privacy Policy
This Privacy Policy describes how The User's personal information is collected, used, and shared when The Customer visit or make a purchase from Felina.com (the "Site"). Additionally, as The User browse the Site, Felina collect information about the individual web pages or products that The Client view, what websites or search terms referred The Customer to the Site, and information about how The User of Website interact with the Site. Additionally, when The Client make a purchase or attempt to make a purchase through the Site, The Company collect certain information from The Customer including The Customer's name, billing address, shipping address, payment information including credit card numbers, email address, and phone number. When The Company talk about "Personal Information" in this Privacy Policy, Website are talking both about Device Information and Order Information. The Company use the Order Information that Felina collect generally to fulfill any orders placed through the Site (including processing The Client's payment information, arranging for shipping, and providing The Client with invoices and/or order confirmations).
To read more: https://www.felina.com/pages/privacy-policy
Top Felina Services

Customer Care

Felina Pros and Cons

Pros: I like the leggings

Cons: Return

Felina reviews and complaints

Felina is ranked 545 out of 2351 in Footwear and Clothing category

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