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Contact FedEx Customer Service

How to Reach a Person at FedEx

Verified Contact Information

Toll-Free Number:

  • 1-800-463-3339
    USA and Canada
Call Now
Send Message

Customer Service:

  • 1-800-332-0807
    Air Freight Services
  • 1-866-423-3339
    FedEx Alert Line
  • 1-800-249-2953
    Logistics

Report Fraud:

  • 1-800-584-2681

Accounting/ Billing:

  • 1-800-622-1147

Business Technical Support:

  • 1-877-339-2774

Customer Service:

mobile@fedex.com
App Support
ftn_us@fedex.com
Logistics

Investors/ Franchising:

ir@fedex.com

Media:

mediarelations@fedex.com

Report Fraud:

abuse@fedex.com
Phishing Emails
webmaster@fedex.com

FedEx Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular FedEx Phone Number
1 (800) 463-3339
Average Hold Time
00:03:07
Average Calls duration
3 minutes
Most Popular FedEx Email Address
ftn_us@fedex.com
FedEx Live Agent Availability
13% of callers successfully reach a real person
Issue Resolution Rate
Low (9% reported full resolution)
View full overview

How to contact FedEx customer service?

Contacts

FedEx offers multiple ways through which you may reach out to their customer care team for assistance. Communication by phone is one of them. The customer service number is 1-800-463-3339. Please note that FedEx provides this telephone number for general inquiries concerning delivery, account management, shipment tracking, billing & invoices. Before calling FedEx customer service the company suggests looking through their FAQ Hub. It contains a lot of self-service solutions.
If you seek international support, you should browse the company contacts page to find out a list of the FedEx customer service phone numbers in the appropriate area by country and service type.

Unfortunately, the customer service live representative can’t be reached by chat. The company offers just the AI-powered Virtual Assistant. To initiate a chatbot conversion, you should click the FedEx chatbot icon in the bottom right corner of the company website.
Next, enter your query and click Submit. You will get instant and precise answers to your questions. One more way to chat with the FedEx support virtual agent is to text 29372. In addition to rapid responses, an intelligent chatbot will help you to navigate through the multiple resources, tips, how-to guides, and tutorials of the FedEx FAQ Hub.

According to the FedEx help page, if the tracking status of your package is delivered, but the recipient has never got it, you should report a missing package to the FedEx customer care team.
Log in to your account, tap Manage Delivery, and select Report Missing Package. Next, provide your contact details, and choose the preferred method of communication. Submit the request. The customer care rep will get back to you and help with the missing delivery.
However, reports concerning missing FedEx Ground packages should be submitted to the company customer support via the Virtual Support Assistant.

You can email FedEx customer service at fedex@fedex.com as well as ftn_us@fedex.com in case of general issues and inquiries. There’s also a contact form option on the official website www.fedex.com, primarily on the Contact Us section.

Working Hours & Locations

Usually, FedEx stops delivering by 8 p.m. for most services. To be more precise, the FedEx delivery hours are the following:

  1. Home and Ground Delivery: Monday through Sunday, 8 a.m. and 8 p.m.
  2. FedEx Express:
    - First Overnight: By 8 a.m. or 8:30 a.m.
    - Priority Overnight: By 10:30 a.m. (most areas).
    - Standard Overnight: By 3 p.m. (most areas).
  3. FedEx SameDay: 24/7.

Account, Refund & Others

FedEx hours do cover delivery on weekends when it comes to the services, such as FedEx Home Delivery and FedEx SameDay. However, FedEx Express and FedEx Ground do not typically include weekend deliveries.

There are multiple ways of tracking FedEx package:

  1. Via the website. Go into your FedEx account. Enter FedEx tracking number into the search box and click on the “Track” button.
  2. Through the mobile app. Open the app with a FedEx log in or as a guest. Check it by entering your tracking number.
  3. Via reference number. Track your shipment using a reference number provided by the sender.
  4. With the help of FedEx InSight. Sign up for FedEx InSight to receive updates without the need for a tracking number.
  5. Through email tracking. Apply to track@fedex.com, with your tracking number in the subject line. You will receive a reply regarding the status of your shipment.
  6. Call customer service at (800) 463-3339 in case you don’t have your tracking number or require further assistance.

Generally, FedEx retains a package at a FedEx Office or a FedEx Ship Center, for a duration of 7 days if the delivery is missed or if you have requested it to be held for pickup. After these 7 days, the package will be returned to the sender, according to the official website, www.fedex.com.

FedEx was founded by Frederick W. Smith in 1971. The company began its operations on April 17, 1973, by launching its overnight delivery service. Originally called Federal Express, the company was created to provide a fast and reliable solution for the overnight delivery of packages and documents, revolutionizing the shipping and logistics industry.

If you have been wondering: “How to find my FedEx account number?”, you should take the following steps:

  1. Check your invoice or billing statement at the top right corner. This is where your FedEx account number is usually stored.
  2. Log into your account and navigate to "Account Management" or "My Profile," where your account number will be shown.
  3. If you are a FedEx Ship Manager user, log in using the Ship Manager tool. Your account number will be shown on the dashboard or can be found within the account settings.
  4. If you have difficulty finding your FedEx account number, contact FedEx customer service at 1-800-463-3339 for help.
PissedConsumer Club

Contact Information

FedEx Website:

FedEx Help Center:

Corporate Office Address:

FedEx Corporate Services, Inc.
3660 Hacks Cross Road, Building F, 3rd Floor
Memphis, Tennessee 38125
United States

Other Info (opening hours):

Mailing Address:

FedEx Customer Relations

3875 Airways, Module H3

Department 4634

Memphis, TN 38116

More contact details

How Customers Rate FedEx Support?

3.8 / 5
Needs improvement

Based on 6.9K calls to FedEx customer support through PissedConsumer.com and 21 survey responses.

Total Calls
6.9K
Avg Call Duration
03:19
Issues Resolved
9%

Why Customers Call FedEx?

Top Reasons of Customers Calls

  • Shipping and Delivery 69%
  • Request for Information 10%
  • Customer Inquiries & Issues 8%
  • Product/ Service 4%
  • Return/ Replace 2%
  • Payments and Charges 2%
  • Account 1%
  • Staff 1%
  • Employment <1%
  • Activation/ Cancellation <1%
  • Cards <1%
  • Claims & Legal Issues <1%
  • Website/ Application <1%
  • Refund <1%
  • Fraud & Security Issues <1%
  • Questions About an Order <1%
  • Phone & Devices <1%

Shipping and Delivery

69%
  • "My package was on the truck to come today and they didn't leave it"
  • "send me a text that I got my package delivered today and my package was not here I share all day and nobody delivered nothing here no FedEx was here"
  • "I was supposed to get a package today,where is it"

Request for Information

10%
  • "Check on a delivery"
  • "Track a question as I am not getting an answer from your automated system"
  • "No updated tracking information"

Customer Inquiries & Issues

8%
  • "Trading my percentage"
  • "Because they suck"
  • "Need my meds"

Product/ Service

4%
  • "Complaint"
  • "Have a complaint"
  • "Customer complaint"

Return/ Replace

2%
  • "Returns"
  • "Return information"
  • "Schedule a pickup for a return with a shipping label"

Payments and Charges

2%
  • "Bill question"
  • "Billing"
  • "I receive a bill. I'm not sure what is it for?"

Account

1%
  • "I think I have a member account. I have a request to pay you. Can I do that?"
  • "Obtain a Temporary account"
  • "Suspended delivery notice"

Staff

1%
  • "Crap customer service hung up on by auto trash 10 times"
  • "Issue with ai phone and customer service all around"
  • "Customer service complaint"

Employment

<1%
  • "Trying to get my old job back"
  • "I did apply for warehouse job, I looking for job"
  • "Drivers not doing their job, right"

Activation/ Cancellation

<1%
  • "Cancel return package pickup"
  • "To cancel a case about a delivery I reported not received case number c-20187917"
  • "Need to cancel a package"

Cards

<1%
  • "To see have my NetSpend card been delivered"
  • "Want to Order Holiday cards"
  • "Credit Card"

Claims & Legal Issues

<1%
  • "Claims"
  • "Claim"

Website/ Application

<1%
  • "Application"
  • "Need to redirect package"
  • "Check application"

Refund

<1%
  • "Refund for late shipping"
  • "Needing a refund due to bad practices and insufficient funds"
  • "I need a refund the store can't authorize"

Fraud & Security Issues

<1%
  • "Possible scam"
  • "Security"
  • "Stolen"

Questions About an Order

<1%
  • "My order"

Phone & Devices

<1%
  • "Lost phone"

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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