Contact Fay Customer Service

The Fay email address for the website accessibility is accessibility.fay@todsgroup.com. If you need to address privacy inquiries, send your email to dataprivacyofficer@todsgroup.com. For consumer inquiries, there is a contact form on the Fay website that customers can fill out to get in touch with the support department.

The Fay customer service team provides assistance Monday through Friday from 9 a.m. to 6 p.m. CST. The customer care team is not available during bank holidays and on weekends. The schedule may also be affected by the federal holidays. To obtain more detailed information about how the company operates during the holiday season, please contact the team directly.

Customers who prefer live online communication can contact the support department via web chat. To start the Fay live chat, simply click on the chat icon. However, the live chat is available during specific hours only, and you can use the contact form as an alternative. To submit a message via the online form, get to the “Contact Us” page by following the link at the bottom of the page. Then, complete the online form and submit the message.