Not resolved

Update by user May 02, 2016

The Store Owner stepped in an did the right thing. She was very nice and I will use them again if the need arises. I would recommend them.

Update by user May 01, 2016

The owner at this location stated if I left a negative review she would consider it blackmail. Really?

Original review posted by user Apr 30, 2016

I paid $48.00 for an emergency repair on my eye glasses as I was going on a cruise. Fast Fix in Valencia, CA removed the left arm from my prescription eye glasses then welded the arm in a machine. They reattached the arm and i paid them $48.00. I was able to view the complete repair from the viewing window.

As I was walking onto the ship the arm fell off as the screw they had reattached to the repaired area fell off.

I had to use the end of a toothpick and scotch tape to secure my glasses.

The Valencia Town Center Mall location was very rude when I called them after I returned and said they would sell me a new screw for $6.00.

My only resort seems to be that I file a claim with Visa and leave a yelp review and the BBB

I didn't like: Repair failed and ruined my trip, Manager, Owner of shop.

Review #839162 is a subjective opinion of a user.

1.0
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Customer service
Product or Service Quality
Warranty
Price Affordability
Value for money
Advertised vs Delivered
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

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Cbohsea
#1167171

The owner stepped up and took care of this issue.

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