Farmers Insurance Group - Poor claim processing and customer service
Update added by user Jun 23, 2016
The driver is insured with Farmers Insurance and drives for Uber. He is stating not only did his Farmers Insurance agent know he was driving for Uber he provided this to Uber as well and now Farmers Insurance is not trying to pay for the damages.
Original review posted by user Jun 22, 2016
Last week an insured driver with Farmers Insurance mowed through my front lawn in his car destroying my kids swing set, landscaping and water fountain. I have submitted everything they requested in a timely manner and was assured from the door this would be handled right away.
No one contacted me until I reached out to them three times and it was forwarded to the supervisor as well. Now that they have to cover the insurance the supervisor Brandon said they are not liable for coverage as he was driving for Uber and there is a clause stating he cannot use his car for business purposes. This was not told to me when I opened the claim per the CSR who took the claim while the police were present.
Farmers Insurance needs to be held accountable for their lies and mishandling of this claim as this makes no sense.
More Review Details
|Product or Service Quality|
|Exchange, Refund and Cancellation Policy|
|Insurance Plans Acceptance|
What I liked
What I disliked
- Unjust expense not our fault
- Agent attitude and service from company
- Agent and district manager completely dishonest
- That it was based on a lie
- Monetary loss:
- Review category
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