Cleveland, Ohio
12 comments
Not resolved

Fareportal/CheapOair made a booking error and then blamed me and billed for the error. They take your money and if there is a problem they issue a credit for rescheduling and then do everything possible to "burn" up the credit so you have to pay considerable extra to get the little remaining.

I had a credit and they first offer a new ticket price..I give credit card information. Four hours later they send new email saying the price had gone up (lie--I check with airline). Cost of ticket went from $350 to $600 plus my credit of $1,187.50----I refunded the increase. Later, I learned they billed my credit card for fees and taxes and never issued a ticket for the supposed fees. Total loss to date: $1,311.50

I had purchased their insurance and then they refunded actual claim.

DON'T DO BUSINESS WITH THIS COMPANY

Review about: Cheapoair.

Review #222728 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Not specified / Not specified
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JB
Milwaukee, Wisconsin, United States #949359

I started with CheapoFar and had nothing but, horrible experience.Very rude and not professional at all.

we begin by booking 2 airline tickets for las vegas with a package deal that i wanted for the cost of 1,000.43 until I received my email stating all together different. Added amount of 600.00 on card and no booking for Hotel or car. It's been 5 days now trying to resolve it. this should not be my job!!!!!!

I have gotten no where. I'm truly discussed with them.

Please do not book with them.if i can help others with this scam, its one more down on the company and hope this business will fail.

marz
Mississauga, Ontario, Canada #678625

i have also been jipped by this company they are criminals

Connie
Milwaukee, Wisconsin, United States #640135

CheapOLiAR.I agree with the above.

DON'T get any flights through them! I had to change my light date, they sent me an email saying my card would be charged $800 (for a $174 flight) so I cancelled my card, leaving me with no card for my trip. I cancelled my trip. They promised me a refund after a runaround.

Franklin, some supervisor, said it takes 2 billing cycles. Turns out they're refunding someone elses card. NOT MINE, Im guessing HIS.

so 2 months later no refund, no help, just over $400 lost in total.DON'T USE THEM, BETTER OFF TO DEAL WITH AIRLINE COMPANY.

S.E. Davenport
#539952

I have booked a flight for Christmas with CheapOair and now am very worried .I was offered a $20 discount.

Them got an email from Fare Portal (not Fareportal) wanting a receipt. Emailed them asking who they were and how I would produce a receipt without attaching the whole ticket info. Received an answer today with a form to fill out, still requesting a receipt.

I think I used CheapOair 2 years ago, and had no problems then.But I will probably not relax until I have completed my trip in December.

drose
#394085

I can concur with by comment #3 mbh02 on July 7, 2011. Here is mine very similar experience. Actual email correspondance.

Please read if you are planning to purchase a ticket from Cheapoair. You might thank me later.

I took a trip to the Philippines in early 2011. Originally, I purchased a round-trip ticket for about $1,000. My connecting flight was missed in San Francisco (my fault). The airlines instructed me to work it out with the agency which sold me the ticket in the first place, Cheapoair. They told me I could take another flight out in two days (the earliest) and could have the difference in my ticket refunded to me. However, they told me I would have to pay for another round-trip ticket upfront (about $1,600). Later, the AIRLINES were going to refund my money, they told me. They also said it would take about two months to get my refund. After spending two days in San Francisco, I caught the scheduled flight and finished my trip.

After two months, I contacted both the airlines and Cheapoair to see where my refund was. Below are three emails received from Cheapoair. This does not include the phone conversation and my attempts to connect via their website.

1) If I am not entitled to a refund, I should have been told that before purchasing another ticket.

2) If I was sold a ticket and informed incorrectly, most reputable companies would eat the cost and refund the money anyway, especially since an authorized...

3) ALL reputable companies would communicate quickly to resolve an issue relating to their services. Cheapoair rates VERY POORLY in this regard. They ignore your communication often (unless you are purchasing from them).

If I would have known that it would cost me $2,600+ to take my trip, I would have made other plans!

Please read below if you plan to purchase form Cheapoair!

---------- Forwarded message ----------

From:

Date: Wed, Apr 27, 2011 at 3:00 PM

Subject: Cancellation and refund booking # 701xxxx

To: xxxxxx@gmail.com

Hi,

As per our conversation over the phone, We have canceled your booking

7015097 with a $350.00 cancellation fee . Your refund amount is $900.00,

kindly allow 1 – 2 billing cycles for the refund to reflect on your

account. This is the time frame the airline takes to process the refund.

Please note that $200.00 will be charged upfront on your credit card and

the remaining $150.00 will be deducted from your credit amount with the

airline

Thanks & Regards

Max

Customer Service Executive

CheapOair

213 West 35th Street

Suite # 1301

New York,NY 10001

Toll Free: (866) 636 9088

PHONE: (212) 478 0335

FAX :(646) 216 9114

From: "billing@cheapoair.com"

Date: September 22, 2011 1:40:23 PM PDT

To: xxxxxx@gmail.com

Subject: [#29xxxx]: Cancellation and refund booking # 701xxxx

Reply-To: billing@cheapoair.com

Dear xxxxxxx,

Thank you for contacting us at CheapOAir.com in regards to your booking # 701xxxx.

First let me apologize for the confusion that this cancellation may have caused you. While this ticket is normally non refundable since a segment of the ticket was used, I have gone ahead and submitted a request be processed for the unused portion of your ticket. As long as this is approved you will receive an email with the amount of your refund at the time it is processed.

If you have any further questions or concerns please feel free to contact us again.

Regards,

Billing Department

From: "billing@cheapoair.com"

Date: October 6, 2011 7:37:57 AM PDT

To: xxxxxx@gmail.com

Cc: kade@fareportal.com

Subject: [#95xxx]: Booking # 701xxxx

Reply-To: billing@cheapoair.com

Dear xxxxxx,

Thank you for contacting the Billing Department; we apologize for the delayed response. We have been in contact with the airlines on several occasions in an effort to get this matter resolved. in order for us to process a refund on your behalf, all of the flight segments must be open. United Airlines has collected their payment for the first segment of your flights; and that segment is now showing used. Due to this we are unable to process the refund. Unfortunately there is nothing more that we can do on our end, as Asiana Airlines is unable to re-open the flight segment. Please follow up with the Airline if you would like to pursue the refund further. We sincerely regret that we were unable to provide you with a better outcome.

Kind Regards,

Ms. Miriam

Billing Department

212-634-4082

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don
#310097

I'm going to report this company to the business bureau for scam and also I'm going to sue them

don
#310094

don't buy a ticket from this company the are scam you will lose every penny in your credit card

mbh02
#309272

i have been in a battle with them for over 3 months now over a refund that I was told would happen if I booked another ticket to replace the one , and of course it cost me more. Still no resolution and going on 4 months now. They are ***!!!!!!

Captain Bob USA
#289367

LIKE I STATED CHEAPOAIR SUCKS PERIOD

Cheapo-Air - A lawsuit waiting
#261102

This is my first time dealing with Cheap-O air, and my last.I spent 10K on 2 business class tickets and 1 economy to Asia.

They have published on their website under BIZ 35, you will get 35.00 off on booking business class, but when asked about the 35.00 off when booking they had some excuse. Then after downloading and emailing the cheap-o air page and advertisement to 8 colleagues who are all attorney's, they called and were told all different stories about this. I asked my asst to call to inquire and ask for a supervisor she is still on hold, and it s been 15 minutes!

I asked them to give me credit for the difference.Stay tuned.

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