Fao Schwarz Phone Numbers and Emails

Toll-Free Number:

  • (800) 326-8638

Fao Schwarz Emails:

Customer Service
For Personal Shopping, For Product Purchased at Airport Locations, For Product Purchased at Rockefeller Center
Jobs/ Career
DMCA Inquiries, Privacy Inquiries
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Fao Schwarz Contact Information

Fao Schwarz Website:

Fao Schwarz Help Center:

Corporate Office Address:

Fao Schwarz
30 Rockefeller Plaza
New York, New York 10111
United States

Other Info (opening hours):


Sunday - Thursday: 10:00AM-8:00PM

Friday and Saturday: 10:00AM-9:00PM

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Fao Schwarz Rating Based on 5 Reviews

Rating details

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Price Affordability
Diversity of Products or Services

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Summary of Fao Schwarz Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Fao Schwarz Customer Service?

Shipping and Delivery Question:

  • “I received the wrong item. Not what I ordered.”
  • “I placed an order on line and it processed to the wrong shipping address and”
  • “I want to know how long shipping will take”

Return/ Replace Question:

  • “Return”
  • “Returned item status”

Request for Information Question:

  • “Looking for order #57683”
  • “To ask about a product”

Cards Question:

  • “Info on gift card-how much $ left. This is my third try.”

Product/ Service Question:

  • “Microphone on toy does not work”

Activation/ Cancellation Question:

  • “My dollhouse was canceled and I want the fantail hall dollhouse”

Other Question:

  • “Putchase”
  • “Speak to agent”
  • “Lost order”


Fao Schwarz Return Policy
With The Customer's original receipt, any unwashed, unworn, undamaged merchandise and packaged goods in the original packaging may be returned within 30 days of purchase date for a full refund in the original form of payment. Without an original receipt, The Company may be able to locate details on The User's purchase. If not, The Company will return the item and provide a store credit for the current selling price of the item. Returns received after the 30-day return period are accepted at FAO Schwarz's' discretion. FAO Schwarz gift cards are unable to be returned and are non-refundable. Gift cards are to be treated as cash and cannot be reissued if misplaced. Gift cards are not redeemable for cash except where required by law. See back of gift card for all terms and conditions. For everyone's safety, all candy and food product is final sale and not eligible to be returned.
To read more: https://faoschwarz.com/pages/returns
Fao Schwarz Delivery Policy
To read more: https://faoschwarz.com/pages/shipping
Fao Schwarz Terms of Service
To read more: https://faoschwarz.com/pages/terms-conditions
Fao Schwarz Privacy Policy
To read more: https://faoschwarz.com/pages/privacy-policy
Top Fao Schwarz Services

Shipping Service

Fao Schwarz Pros and Cons

Pros: Online shopping

Cons: Bad customer service

Fao Schwarz reviews and complaints

Fao Schwarz is ranked 30 out of 195 in Kids category

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