Contact FamilySearch Customer Service

FamilySearch provides several email addresses for each region. If you need to get in touch with the customer service manager in the United States or Canada, send a letter to nasupport@familysearch.org. The help from the company manager in Europe is available at eu_support@FamilySearch.org. To talk with the customer care manager in North, Central, or South Africa or the Middle East, email africasupport@familysearch.org. The company team in the Asia Pacific region is available at PacificSupport@familysearch.org. To contact FamilySearch in the Philippines, send a letter to FilipinoSupport@FamilySearch.org.

The FamilySearch headquarters is located in the United States at FamilySearch 15 E. South Temple St. Salt Lake City, Utah 84150, United States. Visit the main office to discuss cooperation, business goals, or other matters that can be solved only during the physical presence. In this case, be sure to familiarize yourself with the FamilySearch address on the map carefully.

FamilySearch hours vary depending on the location. The USA and Canada line is available Monday through Saturday from 8 a.m. to 8 p.m. MT, and from 1 p.m. to 8 p.m. MT on Sunday. Phone support in Europe is provided Monday through Thursday from 10 a.m. to 12 p.m. local time, and from 2 p.m. to 4 p.m. local time. On Fridays, specialists are available from 10 a.m. to 12 p.m. local time.

To contact the FamilySearch specialist via its official website, follow “Contact Us” at the bottom menu. Choose your region, follow its name hyperlink, and after the separate page opens in front of you, click on the email address or select another way of communication.