Contact FamilySearch Customer Service
How to Reach a Person at FamilySearch
Verified Contact Information
Toll-Free Number:
-
1-866-406-1830USA/Canada
Legal:
-
1-801-240-3959Copyright Infringement Inquiries
-
1-800-453-3860Copyright Infringement Inquiries
Customer Service:
africasupport@familysearch.org
Africa
pacificsupport@familysearch.org
Asia Pacific
eu_support@familysearch.org
Europe
Legal:
Media:
FamilySearch Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular FamilySearch Phone Number
1 (866) 406-1830
Most Popular FamilySearch Email Address
nasupport@familysearch.org
Issue Resolution Rate
Low (13% reported full resolution)
Contact Method Distribution
69% phone, 31% email
Common Reasons for Contact
Account, request for information, shipping and delivery
FamilySearch Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular FamilySearch Phone Number | 1 (866) 406-1830 |
| Most Popular FamilySearch Email Address | nasupport@familysearch.org |
| Issue Resolution Rate | Low (13% reported full resolution) |
| Contact Method Distribution | 69% phone, 31% email |
| Common Reasons for Contact | Account, request for information, shipping and delivery |
Contact Information
FamilySearch Website:
FamilySearch Help Center:
Corporate Office Address:
FamilySearch
15 E. South Temple St.
Salt Lake City,
Utah
84150
United States
Fax:
+1(801) 240-1187
Summary of FamilySearch Customer Service Calls
25
TOTAL
CALLS
CALLS
00:00
AVG CALL
DURATION
DURATION
13%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call FamilySearch?
Account Question:
- “Help with my dad and mom's account. My father cannot access family search. I am jere at their home”
- “Can not sign in”
- “Cannot sign in or create account”
Request for Information Question:
- “Need help with indexing”
- “Need help navagatibg to the tree I built”
- “Need help getting into Family Search account.”
Shipping and Delivery Question:
- “Missing order”
- “Google play family location”
Product/ Service Question:
- “Ordinance work”
Other Question:
- “Email”
- “Lost names and fan”
- “Customer enquires”
Compare FamilySearch Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
FamilySearch