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Contact FamilySearch Customer Service

FamilySearch Phone Numbers and Emails

Toll-Free Number:

  • (866) 406-1830
    USA/Canada
Call customer service
Send Message

Legal:

  • (801) 240-3959
    Copyright Infringement Inquiries
  • (800) 453-3860
    Copyright Infringement Inquiries

FamilySearch Emails:

Customer Service
North America
Legal
Copyright Infringement Inquiries
Media
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How to Contact FamilySearch?

Most Popular Number:

(866) 406-1830
USA/Canada
Total calls: 25 Issues resolved: 2 Last call: Apr 16, 2025
author avatar
PissedConsumer Reporter

To get in touch with the FamilySearch customer service specialist by phone, dial 1-866-406-1830. This line is available in the USA and Canadian territories. If you are in the United Kingdom, call 0125-722-6430. The FamilySearch customer service in Ireland is available at 015135373. To get in touch with the company specialist in South Africa, dial +27-11-645-1686. Regarding copyright infringement, apply to the company at 801-240-3959 or 800-453-3860.

FamilySearch provides several email addresses for each region. If you need to get in touch with the customer service manager in the United States or Canada, send a letter to nasupport@familysearch.org. The help from the company manager in Europe is available at eu_support@FamilySearch.org. To talk with the customer care manager in North, Central, or South Africa or the Middle East, email africasupport@familysearch.org. The company team in the Asia Pacific region is available at PacificSupport@familysearch.org. To contact FamilySearch in the Philippines, send a letter to FilipinoSupport@FamilySearch.org.

The FamilySearch headquarters is located in the United States at FamilySearch 15 E. South Temple St. Salt Lake City, Utah 84150, United States. Visit the main office to discuss cooperation, business goals, or other matters that can be solved only during the physical presence. In this case, be sure to familiarize yourself with the FamilySearch address on the map carefully.

FamilySearch hours vary depending on the location. The USA and Canada line is available Monday through Saturday from 8 a.m. to 8 p.m. MT, and from 1 p.m. to 8 p.m. MT on Sunday. Phone support in Europe is provided Monday through Thursday from 10 a.m. to 12 p.m. local time, and from 2 p.m. to 4 p.m. local time. On Fridays, specialists are available from 10 a.m. to 12 p.m. local time.

To contact the FamilySearch specialist via its official website, follow “Contact Us” at the bottom menu. Choose your region, follow its name hyperlink, and after the separate page opens in front of you, click on the email address or select another way of communication.

FamilySearch Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    69% phone 31% email
  • The best phone number to call FamilySearch is 8664061830. 100% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday and Thursday, while the shortest are on Saturday and Sunday.

  • People call FamilySearch mainly because of account, request for information, shipping and delivery.

View full overview ›
PissedConsumer Club

Contact Information

FamilySearch Website:

FamilySearch Help Center:

Corporate Office Address:

FamilySearch
15 E. South Temple St.
Salt Lake City, Utah 84150
United States

Fax:

+1(801) 240-1187

FamilySearch Rating Based on 11 Reviews

Rating details

2.2
more details
Customer service
Product or Service Quality
Reliability
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

Summary of FamilySearch Customer Service Calls

25 TOTAL
CALLS
00:00 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call FamilySearch?

Account Question:

  • “Help with my dad and mom's account. My father cannot access family search. I am jere at their home”
  • “Can not sign in”
  • “Cannot sign in or create account”

Request for Information Question:

  • “Need help with indexing”
  • “Need help navagatibg to the tree I built”
  • “Need help getting into Family Search account.”

Shipping and Delivery Question:

  • “Missing order”
  • “Google play family location”

Product/ Service Question:

  • “Ordinance work”

Other Question:

  • “Email”
  • “Lost names and fan”
  • “Customer enquires”

Compare FamilySearch Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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