Skip to content

Contact FamilySearch Customer Service

How to Reach a Person at FamilySearch

Verified Contact Information

Toll-Free Number:

  • 1-866-406-1830
    USA/Canada
Call Now
Send Message

Legal:

  • 1-801-240-3959
    Copyright Infringement Inquiries
  • 1-800-453-3860
    Copyright Infringement Inquiries

Customer Service:

africasupport@familysearch.org
Africa
pacificsupport@familysearch.org
Asia Pacific
eu_support@familysearch.org
Europe
nasupport@familysearch.org
North America
filipinosupport@familysearch.org
Philippines

Legal:

cor-intellectualproperty@churchofjesuschrist.org
Copyright Infringement Inquiries

Media:

social@familysearch.org

FamilySearch Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular FamilySearch Phone Number
1 (866) 406-1830
Most Popular FamilySearch Email Address
nasupport@familysearch.org
Issue Resolution Rate
Low (13% reported full resolution)
Contact Method Distribution
69% phone, 31% email
Common Reasons for Contact
Account, request for information, shipping and delivery
View full overview

How to Contact FamilySearch?

Most Popular Number:

(866) 406-1830
USA/Canada
Total calls: 25 Issues resolved: 2 Last call: Apr 16, 2025

To get in touch with the FamilySearch customer service specialist by phone, dial 1-866-406-1830. This line is available in the USA and Canadian territories. If you are in the United Kingdom, call 0125-722-6430. The FamilySearch customer service in Ireland is available at 015135373. Regarding copyright infringement, apply to the company at 801-240-3959 or 800-453-3860.

FamilySearch provides several email addresses for each region. If you need to get in touch with the customer service manager in the United States or Canada, send a letter to nasupport@familysearch.org. The help from the company manager in Europe is available at eu_support@FamilySearch.org. To talk with the customer care manager in North, Central, or South Africa or the Middle East, email africasupport@familysearch.org. The company team in the Asia Pacific region is available at PacificSupport@familysearch.org. To contact FamilySearch in the Philippines, send a letter to FilipinoSupport@FamilySearch.org.

The FamilySearch headquarters is located in the United States at FamilySearch 15 E. South Temple St. Salt Lake City, Utah 84150, United States. Visit the main office to discuss cooperation, business goals, or other matters that can be solved only during the physical presence. In this case, be sure to familiarize yourself with the FamilySearch address on the map carefully.

FamilySearch hours vary depending on the location. The USA and Canada line is available Monday through Saturday from 8 a.m. to 8 p.m. MT, and from 1 p.m. to 8 p.m. MT on Sunday. Phone support in Europe is provided Monday through Thursday from 10 a.m. to 12 p.m. local time, and from 2 p.m. to 4 p.m. local time. On Fridays, specialists are available from 10 a.m. to 12 p.m. local time.

To contact the FamilySearch specialist via its official website, follow “Contact Us” at the bottom menu. Choose your region, follow its name hyperlink, and after the separate page opens in front of you, click on the email address or select another way of communication.

PissedConsumer Club

Contact Information

FamilySearch Website:

FamilySearch Help Center:

Corporate Office Address:

FamilySearch
15 E. South Temple St.
Salt Lake City, Utah 84150
United States

Fax:

+1(801) 240-1187

Summary of FamilySearch Customer Service Calls

25 TOTAL
CALLS
00:00 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call FamilySearch?

Account Question:

  • “Help with my dad and mom's account. My father cannot access family search. I am jere at their home”
  • “Can not sign in”
  • “Cannot sign in or create account”

Request for Information Question:

  • “Need help with indexing”
  • “Need help navagatibg to the tree I built”
  • “Need help getting into Family Search account.”

Shipping and Delivery Question:

  • “Missing order”
  • “Google play family location”

Product/ Service Question:

  • “Ordinance work”

Other Question:

  • “Email”
  • “Lost names and fan”
  • “Customer enquires”

Compare FamilySearch Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

Write a review
Do you have something to say about FamilySearch? What happened? What can we help you with?
Submit review Don't show this popup