Contact Family Express Customer Service
Family Express Phone Numbers and Emails
General Info:
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(219) 462-0144
Family Express Emails:
How to Contact Family Express?
Most Popular Number:
| Total calls: 34 | Issues resolved: 3 | Last call: May 8, 2025 |
Family Express Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Family Express Customer Service is rated at 2.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Family Express is 2194620144.
The average hold time is less than 1 minute. The longest wait times are on Thursday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Family Express may ask you for the following information to identify you as a customer: first and last name.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Family Express Customer Service is rated at 2.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Family Express is 2194620144.
The average hold time is less than 1 minute. The longest wait times are on Thursday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Family Express may ask you for the following information to identify you as a customer: first and last name.
People call Family Express mainly because of account, product/ service and cards.
25% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Family Express is info@familyexpress.com. 75% of customers use this email address to address their issues and concerns.
Contact Information
Family Express Website:
Family Express Help Center:
Corporate Office Address:
Summary of Family Express Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Family Express?
Account Question:
- “Subscription for beverages”
- “Issues with account bought prepaid washes and not showing up on account”
- “Add visit to account”
Cards Question:
- “Lost card”
- “Failure to load my card”
- “Need to reset my email on my Family Express card”
Product/ Service Question:
- “Complain”
- “Complaint about stores not honoring posted sales price”
- “Car wash failure”
Payments and Charges Question:
- “Charge on credit card”
Refund Question:
- “Refund from car wash”
- “I purchased a car wash through the mobile app and when I went to Scan the QR code it would not scan. So I had to purchase another car wash through the kiosk. So I need my first purchase through the app refunded back to me.”
Staff Question:
- Very rude, disrespectful employees to a handicap customer!
- “Rude employee”
Activation/ Cancellation Question:
- “Cancel wash”
Other Question:
- “Regular pop in diet slots”
- “Trouble with the app”
- “Issues at store. 7073 west Washington, Indianapolis”
Compare Family Express Customer Service To
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