Santa Fe, New Mexico
1 comment

Hotel was clean and had a room with both refrigerator & microwave.We had a nice view and staff seemed courteous when checking in at 2:30 pm.

We went down to the front desk at 3:00 pm for directions to see some sights, then left the hotel. We returned 4 hours later to find the hotel staff, on direction of the Front Office Supervisor, Becky Chapman, entered our room and put a notice from same Supervisor at our TV which is more than 16 feet into our room. Our suitcases, personal items, including jewelry were open in the room. Never have I seen where staff enters your room to give you a notice that the elevator will not be working for two hours.

I understand putting a letter on the door or under the door, but to come 16 feet into your room without notification and when your not there is an invasion of your privacy! I called down to the front desk to get an answer. I spoke with this Becky Chapman, who told me that is was the hotel's right for the housekeeping and maintenance to come into our room whenever they needed to. The only way they would not come in to put this notice 16 feet into our room is if I had put the "do not disturb" on our door.

I told her I disagreed and was going to report this to Marriott, which I did. Let's see what they do? I feel violated that Fairfield staff feels they can enter my hotel room without notification for such a trivial matter as notification that they elevator will be out of service for 2 hours. I had another 1 night reservation later this week that I will be cancelling, I know the Hyatt on Stephens doesn't have this policy!

I will opt to stay at a hotel that respects my privacy.Apartment rentals aren't allowed to enter an apartment without prior notice in non-emergency situations, can't I expect the same from a Fairfield hotel?

Review about: Fairfield Inn.

I didn't like: Entering my room while not there without justification.

Review #926256 is a subjective opinion of a user.

Value for money
Diversity of Products or Services
Customer service
Price Affordability
Exchange, Refund and Cancellation Policy
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Full refund

Had an Experience with Fairfield Inn And Suites?

Write a review


Comment as anonymous or
Terms of Service
Post Comment

It is also strange that an 11 floor building in middle of the city shuts down their elevator at check out time, 10:00 am to 12:00 pm?I think they were trying to save money at their customer's inconvenience.

We carried 6 bags down 7 flights of stairs only to find we could not exit the bottom floor but had to come back to 2nd floor to leave the building.Thank you US based Marriott!

You May Also Like

Westgate Resorts - Absolute worst hotel experience I have ever had Westgate Resorts "The word ‘resort’ is used very loosely here. We stayed July 10, 2016 – July 12, 2016. • TAKE YOUR MONEY ELSEWHERE!! THIS PLACE DOES NOT DESERVE YOUR BUSINESS!! • Used Priceline for booking..." Read more Silverleaf Resorts - Where do I start? Silverleaf Resorts "I have been a Silverleaf Resort owner for over 20 years. Purchasing a Presidential with Endless Escape (paid top dollar). And ever since Holiday Inn Resorts took over it has..." Read more Wyndham Hotels And Resorts - Ramada OKC near Bricktown 2001 East Reno Avenue, OKC, OK 73117 Wyndham Hotels And Resorts "Lets see we booked online for this hotel for 12-31-16. When we arrived they had stated that they were over booked and that they would have to find us a..." Read more Motel 6 - Room Review Motel 6 "Motel 6 2113 sapp bros. Drive percial, la 51648. We called made reservations to come and stay. They gave us a quote of 350 a week. When we got here..." Read more Lord And Taylor - Feeling Offended Lord And Taylor "Today I went to Lord & Taylor to get a sensor removed from a pair of pants that I bought on 5/14/17. I had my receipt to prove that I..." Read more Muv Fitness - I really like the facility, BUT!!!!!! Muv Fitness "I really like the facility, BUT!!!!!! The pool needs a lot of HELP. I took these picture on 5/26/2017 at the valley facility. I have expressed my disappointment in the..." Read more Dominos Pizza - Cold and late order Dominos Pizza "I order a medium thin crust pizza at 11:18 along with a philly cheese steak sub and a pasta. my order didnt leave the store until 11:29 and didnt get..." Read more ChristianMingle - Lots of scammers ChristianMingle "CM is no different than any other dating website except the radical nut cases. There are a few good men, but overall it's a huge waste of time, energy and..." Read more