Factory Outlet Store - Customer service

54 of 189 Factory Outlet Store reviews

I ordered a $159.99 Lazy Lagoon float for my four sons several days before leaving for our lakeside vacation. With the wonderful 3-5 day shipping we would definitely receive it in time. Instead we were shipped a $19.99 life line rescue line. I called regarding the company's error and 10 days, 14 calls and a vacation later I have 4 very disappointed sons and a rescue life line that cost me $159.99.

Steer clear of this company and spread the word.

Worst online purchase experience I've ever experienced.

I hope to save others the agony of dealing with this company.

This review is a subjective opinion of a user.
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More Review Details

Customer service
Exchange, Refund and Cancellation Policy

  • What I liked
      No items
  • What I disliked
    • Wrong item shipped and terrible customer service

Reason of review:
Order processing issue, CUSTOMER SERVICE
Preferred solution:
The item I ordered delivered to me by 9/4 which will be 13 DAYS after item ordered.
Monetary loss:
$160
Product or service
Lazy Lagoon
Review category
Appliances and Electronics
review #692263

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54 of 189 Factory Outlet Store reviews

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