The Factory Direct Jewelry phone number, (888) 226-5138, is the only toll-free helpline for consultations with company representatives. Clients can use it for general inquiries, complaints, technical assistance, and feedback. However, Factory Direct Jewelry’s customer service responds to calls only during regular phone support hours, between 9:00 AM and 4:00 PM PST, Monday through Friday. Those consulting outside business hours can leave a message or voicemail for the agent to follow up when available. Suppose the matter is complex and challenging to address over the phone. In that case, it is better to consult the company headquarters, GKNV LLC, directly at 640 S. Hill St. STE #A542, Los Angeles, California 90014, United States, during the specified hours.
The company has published a single email address, support@factorydirectjewelry.com, for customer service assistance. In addition to requesting general information and assistance, clients can use this email address to submit complaints, suggestions, and feedback. However, they must ensure they do not provide any sensitive information, as doing so can be risky. In such cases, it is better to contact Factory Direct Jewelry’s customer service via mail.
For online assistance from business representatives, visit the Factory Direct Jewelry website and head to the Contact Us page. Once there, choose the option that best suits your concern. For instance, customers with complex or sensitive issues can use the official mailing address to relay their problem securely. Meanwhile, those seeking general or technical assistance can initiate a live chat with Factory Direct Jewelry’s customer service team or submit an online form, providing their full name, email address, order number, and comments. To stay connected for general information or updates, the best option is to follow the company on social media platforms such as Facebook, Pinterest, Instagram, and X.
