Factory Builder Stores Phone Numbers and Emails

Customer Service:

  • (512) 834-1442
    Austin Showroom
  • (979) 696-2242
    College Station Showroom
  • (361) 906-0045
    Corpus Christi Showroom
  • (817) 410-8868
    Dallas-fort Worth Showroom
  • (713) 572-4242
    Houston-Galleria Showroom
  • (281) 477-6464
    Houston-North Showroom
  • (210) 349-9333
    San Antonio Showroom

Factory Builder Stores Email:

Marketing Inquiries
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Factory Builder Stores Contact Information

Factory Builder Stores Website:

Factory Builder Stores Online Chat:

Corporate Office Address:

Factory Builder Stores
8700 Fallbrook Dr.
Houston, Texas 77064
United States


281 807 7547
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How to contact Factory Builder Stores

Often, customers reach out to appliance and electronic companies regarding:
- Warranty, replacement, or repairs
- Reward programs, reward cards, rebates, and cashback
- Order issues such as delivery of wrong items
- Return, refunds, exchanges, or cancellations
- Shipping and delivery issues
- Product installation and use
- Wrongful charges

Below is a look at the necessary information and documents required when calling appliance and electronic companies about the various issues.

Warranty, returns, refunds, and exchanges

Although different appliances and electronics companies have different warranty, refunds, exchange, and cancellation policies, the overall requirements, and procedures for making claims are similar.

When calling them for refunds, returns and exchanges you are required to provide the following documents:
- a filled return form (the return form can either be downloaded or can be filled online);
- an image of the defective item or the item that you are returning.

If you are returning or filing a warranty claim for a defective item, the image should clearly show the product’s defects. In most cases, appliances and electronics companies require you to return items in their original packaging.

Most companies require you to provide a shipping label that you attach to the product you are returning. The shipping label can be acquired by calling customer support or is sent to you after submitting the return form either to your email address or on the website.

Refunds are usually issued to the payment method you’ve specified when making the purchase. In case you had changed your payment method on your account after purchase, revert to the one that you use for purchases to receive the refund.

For warranty claims, you will be required to provide:
- the original purchase receipts for the items;
- warranty document;
- filled warranty claim form.

While some companies’ warranty is strictly viable for the first owner, for others, it is viable for subsequent owners as long as it is within the warranty period, and you can provide the warranty document and product receipts.

Shipping and delivery

Most companies have an order tracker feature on their website where you provide your order number to track the status of your order. If not, contact customer support via phone or email with your order number.

You may be required to provide:
- confirmation of your shipping address e.g recent bill;
- order details including order number;
- order confirmation document;
- receipts.


If you reach out about installation issues, troubleshooting a problem with your electronic or appliance, or guidelines for using a specific feature, you are likely to be asked for:
- a receipt;
- photo of the item.

The customer support is likely to provide you with a step by step process for installing, use or troubleshooting, a link on the website with instructions or a product manual. If the issue cannot be resolved remotely, the company will schedule an appointment with one of their technicians to your address, therefore, you will be requested to confirm your current address.

Charges, payments, and billing

For wrongful billing or charges avail the following:
- transaction history e.g screenshot, PDF or CSV file;
- order details page.

More information


Factory Builder Stores Warranty
To read more: https://factorybuilderstores.com/resources/warranty-service/
Factory Builder Stores Privacy Policy
By using the Factory Builder Stores (FBS) website (Factorybuilderstores.com) and/or any of FBS's online or mobile products, FBS software, or services, The User agree to FBS's Privacy Policy and that The Company may transfer and store The User's information in the United States. IF THE USER OF COMPANY SERVICES DO NOT AGREE TO THIS POLICY, PLEASE DO NOT USE ANY FBS WEBSITE, ONLINE OR MOBILE PRODUCT, OR SERVICE. Website will post any modifications or changes to the Privacy Policy on the FBS website. The Company reserve the right to modify this Privacy Policy at any time, so Website encourage The Client to review it frequently. If Website make a material change to this Privacy Policy, factorybuilderstores.com will notify The Client of Factory Builder Stores by email or by means of a notice on the FBS website prior to the changes taking effect. The Customer's continued use of Factory Builder Stores's' online services, mobile services or software signifies The User's acceptance of Company's online Privacy Policy as modified.
To read more: https://factorybuilderstores.com/privacy-policy/
Factory Builder Stores FAQ
To read more: https://factorybuilderstores.com/resources/faqs/
Factory Builder Stores Pros and Cons

Cons: Being ripped off

Factory Builder Stores reviews and complaints
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