New York, New York
4.1K views 6 comments
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I am taking the time out of my hectic schedule to bring my issue to light and prevent others from having the same hardship occur to them by filing a dispute against EZ Pass, under my rights in the Terms & Conditions.

Related: Ez Pass - License Plate being charge

Disputes

You hereby authorize E-ZPass to decide in the first instance every question or dispute arising from, under, in connection with or related to this Agreement, including, without limitation, the imposition of tolls, fees, or other charges incurred, applied or stated for the use or misuse of your Tag or Account. All disputes must be submitted in writing to the E-ZPass Customer Service Center within 180 days of notice that a toll, fee, or other charge has been made to your Account. You agree that the mailing or emailing to the address you state on your Application or to an address which you subsequently provide to the E-ZPass Customer Service Center constitutes notice to you of the tolls, fees and charges contained therein and of any determination by E-ZPass of your submitted dispute.

The imposition of claims against PANYNJ, NYSTA and TBTA arising from, under, in connection with or in any way related to this Agreement including, without limitation, the imposition of tolls, fees, or other charges incurred, applied or stated for the use or misuse of your Tag or Account, are governed as follows:

o PANYNJ – the provisions of New York State Unconsolidated Laws, Sections 7101 through 7136 and New Jersey Statutes Annotated, Sections 32:1-157 through 32:1-176.

o NYSTA – the provisions of Section 361-b of the New York State Public Authorities Law.

o TBTA – no action shall lie or be maintained unless such action shall be commenced within one year of notice of E-ZPass' determination regarding your dispute submitted pursuant to this Agreement.

Today I received a letter from Allied Interstate, a debt collection agency representing The Port Authority of NY/NJ requesting I pay $67.65. I have not used my EZ Pass since July and my account fell to -17.65. I had not had a chance to change the payment method or address and now I have bad credit. No where in the Terms & Conditions does it state a time limit on when you must update your personal information by.

Changes

You agree to inform E-ZPass of any changes to the information provided by you in your Application, such as:

o Address,

o Vehicle information,

o Credit card account status (i.e., closed account, maximum credit use),

o Expiration date of credit card account, or

o Payment method.

There are laws protecting consumers from unlawful acts: The Fair Debt Collection Practices Act, better known as the FDCPA, is a federal law that governs the actions of parties acting as debt collectors for personal debts. Debt collection agency effect on your credit:

What Does It Mean For Your Credit?

A debt collection is one of the worst things that can appear on your credit report. A collection account shows that you have been seriously delinquent on an account. Your credit score will drop if a collection appears on your report. You may be denied for credit cards and loans in the future, especially if the collection is recent or remains unpaid or both. http://credit.about.com/od/debtcollection/a/whatcollection.htm

The last letter received from EZ Pass was dated 7/20/09 and was mailed to my old address. Besides this July letter, the only notification received to my home was the letter I received today, which was addressed correctly. EZ Pass has my email address – why was no notification of my account revocation and forwarding to the collection agency sent there? Per the Terms & Conditions, I should receive periodic statements on my account.

Your Account

You will receive a periodic statement unless there are no transactions and no financial activity in your Account during the applicable period covered by such statement.

Maybe this is not an issue for EZ Pass, maybe this is an issue for the US Postal Service, for not properly forwarding mail. Or maybe this is an issue for the city/state government placing new stringent restrictions on companies to request payment. All I know is now I am left with bad credit.

I would have liked EZ Pass to give me an opportunity to re-establish and replenish my account before sending my account and inflated balance to the debt collection agency. I believe the EZ Pass system is overall a benefit to all, but to be charged fees for a service which is not even working? We pay service fees for a service.

Review about: Debt Collection.

Review #161620 is a subjective opinion of a user.

PRODUCT OR SERVICE Ez Pass Toll
Reason of Review / Monetary Loss Not specified / $67
Preferred solution Not specified

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Michele
North Carolina, United States #1332782

They sent my account to collections without ever notifying me that there were any issues with my account.I also hadn't used that EZ pass since 2013 and had completely forgotten about it because I don't live anywhere near NJ anymore.

The credit card that the account was attached to was cancelled over 2 years ago.

It is now May 2017, and I was just sent a letter today that they put it into collections (without ANY communications beforehand to allow me to attempt to fix the issue).I am FUMING.

Anonymous
#1170264

Same thing happen to me never emailed me no notice they had my old address I just fixed my credit report!!

allied collections
North Bergen, New Jersey, United States #636366

Its a Scam...Call Allied...you will hold forever.

they send letters out about Port Authority NY NJ Tolls...

and some people who don't know better pay it.

..You will never get them on the phone...Allied Interstate 877-489-5688 - the recording will play forever...

jose garcia
#541668

i owe 55 dollars and dont know know how to pay it. Dont remember my acct number. joseggarcia88@gmail.com 521-41st apt b5

bkln ny 11232

JS
#225836

What morons and thieves.Moved far away a year ago and called them to cancel account and re-billing.

They replied that I had to do so online, but I had long since forgotten any user name and/or password.They're still trying to bill me monthly for a $1 service fee, saying my "request" to cancel account is "denied." They're evidently too *** to realize that it was not a "request" from me, it was an instruction.

dpeterson
#95264

My parents received a phone call today from a collection agency, asking for me by my maiden name, which I haven't gone by in over 6 years.And I haven't lived at their home or had that phone # in about 10 years.

They took down the phone # and ref# from the collection agency, and I called them to see what this was about. They said EZ Pass sent me to collections for a balance of $70.05. I haven't used EZ Pass since I lived at that residence 10 years ago, and couldn't imagine why I would be hearing from them now, after all these years? The collections agency said they couldn't help me and I'd have to dispute it with EZ Pass, so I called them and even after escalating my call to some sort of 'supervisor', they said they can't do anything for me, I'd have to dispute my issue with the collections agency.

They're claiming I didn't return my tag and that I was being charged a 'revoking fee'. I refuse to pay $70 for this - it has been so long I don't even have any paperwork from when I had an account with them.

Isn't it costing them more than what I owe them, to put me through to collections??I don't get it, and don't know what to do -I can't seem to get anywhere with anyone.

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