Eyewearorders - Rip off and horrible service

16 of 25 Eyewearorders reviews

I sent my sunglasses for repair, and paid $99.00 in advance for the repair.I finally got the glasses back about 2 months later.

The new lenses don't fit the frame, there's is a gap on each side (check out the photo). I asked for a refund, they refused and tried to convince me that the repair wasn't really that bad. They have been nothing but rude, to the point of abrasive. I mentioned their own website copy about "Service with a Smile", "Quality is their #1 concern", they just ignored it.

After about 20 emails, they offered me a discount of $25.00. I have no trust in this company, not to mention, I don't want new glasses. I just want my money back for a terrible repair job. Too bad I didn't see the online consumer complaints about this company before I sent my glasses there.

Thoroughly unreliable and unprofessional company.

I filed a complaint with the Better Business Bureau of New York.http://www.bbb.org/new-york-city

This review is a subjective opinion of a user.
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More Review Details

Customer service

  • What I liked
      No items
  • What I disliked
    • Rude customer service
    • Terrible quality repair

Reason of review:
Bad quality
Product or service
Sunglasses Repair
Review category
Eye and Ear Care
review #603286
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16 of 25 Eyewearorders reviews

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