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I have officially purchased 5 pairs of glasses from EyeBuyDirect, and was sent 1 extra pair in error so have received a total of 6 pairs of glasses. Out of these 6 I have kept/been satisfied with one pair. Unfortunately I bought the photochromic (transition) coating on my lenses for that pair, and after a few bright days in the sun they have never gone back to 100% clear. I wanted to buy another pair without the photochromic coating, but they were out of stock.

I could detail out the myriad of problems I have had with EyeBuyDirect customer service โ€“ everything from sending me a cracked lens, sending me the wrong style (even though it had the right design # on the arm, it wasn't the same as the picture online), and my personal favorite โ€“ hanging up on me repeatedly when they were unable to resolve the "wrong glasses" issue โ€“ even telling me after looking at the side-by-side comparison picture that "Sorry, they look the same to us."

Some important things to know, for new customers:

1) If you receive your frames as ordered, but are unhappy with the lenses for any reason, EyeBuyDirect does NOT guarantee a replacement of that frame style. They donate your whole pair of glasses to charity, and start from scratch with a new frame. If that frame is out of stock (which has happened to me THREE times now), you are out of luck and will have to choose a new style of frame for your "exchange."

2) Whatever you do, do NOT buy the polycarbonate lenses โ€“ they do not offer anti-reflective coating on these lenses, and you definitely need it. I ordered 2 pairs without the anti-reflective coating because I wanted polycarbonate lenses. But they were so shiny, it was very distracting. I couldn't see *** in them so I had to return them, even though I loved both frames. And naturally, I could not replace them, because they were BOTH out of stock by the time I received my order.

3) Whatever you do, do NOT buy the photochromic lenses unless you plan on just using them as "commute lenses" like I do. When I get indoors, I put regular glasses on. Nothing looks worse than having "slightly grey eyes" all day because your glasses did not go all the way back to clear when you got out of the sun! For riding the bus and walking the dog, however, they are great. No complaints.

4) If you see anything funny on the website โ€“ like the style of one pair of glasses being different than what is supposedly the same style of glasses in another color, be wary. You could end up with the COLOR you ordered, but a style you did not. Be sure everything looks really straightforward with the frames your ordering (as in, all the colors for that style look like the same shape).

5) As a general rule, EyeBuyDirect customer service does NOT troubleshoot issues well at all. They will hum and haw and do everything possible to just nudge you off the phone.

In short, yes, you do get what you pay for. Having said that, I will probably continue to buy glasses from EyeBuyDirect โ€“ WHY you ask? Because I'm broke, and they are ridiculously cheap. And for all the multitude of issues I have with this company, their lenses are perfectly good quality in my experience (just get the anti-reflective coating no matter what)! The way I see it, even if I had to pay to return 5 PAIRS of glasses, that is only $25 via FedEx ground. And for all their shenanigans, so far I have been content with their refund policy โ€“ they have credited my account as promised, without issue, each time I have made a return.

If you're willing to basically dispose of any glasses you receive that suck and be out the return shipping cost, you're golden. As long as you make ABSOLUTELY SURE you get your order right the first time, you will be happy with your glasses! Imagine being totally happy with a pair of glasses you only paid $20 for. And then you'll know, this is why EyeBuyDirect is still in business.

Hope this helps!

Location: Seattle, Washington

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Guest

My personal experience was that my rimless glasses broke within three months. I ate that loss and figured that it was my own mishandling.

I bought an identical pair. It broke.

I called customer service. They replaced it (after having me pay out of pocket to ship the defective pair back).

The new pair broke. I have been very careful about handling the glasses and I even had to tighten up the screws several times. The part that really got me upset was that They offered me a 50% off coupon towards my next purchase.

When I called back to order the glasses, they informed me that the 50% was off the frames only, not the glasses. I will not buy from these folks again.

Guest

WARNING -- TWICE EYEBUYDIRECT HAS REVERSED MY PRESCRIPTION...I.E., LEFT LENS IN THE RIGHT SIDE AND RIGHT LENS IN THE LEFT SIDE...ALSO FORGET THE 14 BUSINESS DAY TURN-AROUND..;GLASSES ORDERED JUNE 5TH RECEIVED JULY 27TH...CUSTOMER SERVICE OUTSOURCED TO ASIA AND THEY HAVE NO AUTHORITY TO RESOLVE PROBLEMS...IN FACT THEY ARE TRAINED TO BE RUDE. SUGGESTION TRY YOUR LOCAL OPTICIAN -- AT LEAST MISTAKES CAN BE RECONCILED.

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