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Contact Extreme Terrain Customer Service

How to Reach a Person at Extreme Terrain

Verified Contact Information

Toll-Free Number:

  • 1-800-988-4605
Call Now

Customer Service:

  • 1-610-251-1604
    Local Support
  • 1-844-870-4881
    Warranty

Sales/ Reservations:

  • 1-877-870-8556

Customer Service:

support@extremeterrain.com
Send Message

Extreme Terrain Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Extreme Terrain Phone Number
1 (800) 988-4605
Average Hold Time
00:01:38
Average Calls duration
9 minutes
Most Popular Extreme Terrain Email Address
support@extremeterrain.com
Extreme Terrain Live Agent Availability
29% of callers successfully reach a real person
Issue Resolution Rate
Low (6% reported full resolution)
View full overview

How to Contact Extreme Terrain?

Extreme Terrain customer service phone number is 800-988-4605. This is a toll-free line for general consumer inquiries. If you have questions regarding the warranty, please call 844-870-4881. To get local support, dial 610-251-1604. If you would like to talk to a sales tech, call 1-877-870-8556. The line is available Monday through Friday from 8.30 am to 11 pm and from 8.30 am to 9 pm on weekends.

If you don’t like speaking on the phone, email the company. Extreme Terrain email address for contacting the support department is support@extremeterrain.com. As an alternative, you can talk to a live customer care representative via Extreme Terrain live chat or send a message on Facebook, YouTube, or Instagram.

The company is headquartered in Paoli, Pennsylvania. Extreme Terrain address for the main office is 600 N Cedar Hollow Road, Paoli, Pennsylvania 19301, United States. Do you need to contact the company via regular mail? Do you have papers that need to be sent offline? Use this corporate address for mailing. However, if you need immediate assistance, the best option is to contact the support team via phone or email.

Extreme Terrain sales experts are available Monday through Friday from 8.30 am to 11 pm and from 8.30 am to 9 pm on weekends. Extreme Terrain customer support is provided during these hours as well. Please note that the schedule can change during the holiday season. To get more details on the working hours, please contact customer service team.

Align with calling and contacting the support team via email, customers can also connect with a company representative via Extreme Terrain live chat. To start the chat, scroll down the page on the Extreme Terrain website and click the “Chat Now” button. An available support agent will join the chat right away.

PissedConsumer Club

Contact Information

Extreme Terrain Website:

Extreme Terrain Help Center:

Corporate Office Address:

Extreme Terrain
600 N Cedar Hollow Road
Paoli, Pennsylvania 19301
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8:30 AM EST - 11:00 PM EST

Saturday - Sunday: 8:30 AM EST - 9:00 PM EST


Mailing Address:

Attention Returns

17700 College Boulevard

Lenexa, KS 66219

More contact details

Why Customers Call Extreme Terrain?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 34%
  • Shipping and Delivery 14%
  • Return/ Replace 11%
  • Product/ Service 11%
  • Request for Information 9%
  • Activation/ Cancellation 3%
  • Refund 3%
  • Payments and Charges 3%
  • Staff 3%
  • Account 3%
  • Website/ Application 3%
  • Cards 3%

Customer Inquiries & Issues

34%
  • "Parts are wrong"
  • "Shocks"
  • "Missing alot of hardwate"

Shipping and Delivery

14%
  • "Package being returned by fedex says undeliverable"
  • "Have not received the brake pads as of yet they were supposed to be delivered on 7/19 then 7/20 then 7/21 then 7/22 now I have to wait on fedx bought ready to return the product for a refund and order somewhere else"
  • "Missing shipment"

Return/ Replace

11%
  • "Problen with my order the part is not same correct"
  • "Change on a order"
  • "I tried to arrange a pick up of an return item but it did t happen."

Product/ Service

11%
  • "Warranty"
  • "Order received broken"
  • "Technical problem"

Request for Information

9%
  • "Checking to see if they received my order"
  • "Didn't credit my checking account for a cancelled order on 5-30-24"
  • "Question on product"

Activation/ Cancellation

3%
  • "Cancellation?"

Refund

3%
  • "We bought side rails for a jeep we had bought, but the jeep was too small, so now we bought a 4 door and bought the rails from you also. We never even opened thepkg. For the other jeeps side rails, can we send the unopened box back for a refund,"

Payments and Charges

3%
  • "Rebate"

Staff

3%
  • "Customer service"

Account

3%
  • "Attempting to open an account, sign-up for Military First Responder Program and take advantage of first time order."

Website/ Application

3%
  • "Installion of. Flomaster kit"

Cards

3%
  • "Gift cards"

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