Express Scripts Metformin Prescription Refill Review from Atlanta, Georgia
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You have options when filling prescriptions
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Express Scripts
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1 hour agoDetails
No, we don't have options at all. We are forced to use your service which is cold hearted and only cares about money!
Two examples.
November, 2014, I got a call from my family overseas that my dad was in emergency due to a severe heart condition. I applied family leave from the company I work for and was taking about two months off rushing back to take care of my dad. I called express-script pleading my case to let me get two months of Metformin from the local pharmacy so I could leave on time. I talked from express-script phone representative to their manager, all refused to treat this emergent situation as special case. Your coldness brought me to tears and for the rest of my life, I will never forgot this painful experience!
Now, before my another oversea's trip, I called express-script to fill out my prescription and was notified one medication needed doctor's new refill order. To be fair, your company did act quickly to contact my doctor's office and contacted me when you did not hear back from my doctor. Again, this is another special situation: my previous doctor just retired and I was in a process finding a new doctor. It was longer than I expected due to several doctors I called not taking new patients. When I finally found one and squeezed in an appointment to get prescription renewed, I only had 3 days left before my trip. So, I asked to get my medication from local pharmacy for once, only ONCE. Again, I called express-script pleading my situation only to be asked that I have to call my local pharmacy and let them to contact you! Don't you think you are making your customers go through *** because you want to pinch out a few dollars from us. My medications are cheap ones, if it were expensive ones, I bet I would have much harder time.
And you are saying "We always want what's the best for your health, especially if alternatives are more convenient or affordable." Is this a joke? If it is, I apparently do not get it and don't appreciate it.
If I do have options, I won't hesitate a second to leave.
Wish you can sleep well at night with consciences.
Reason of review: Poor customer service.
Express Scripts Cons: Controlling refills, Failure to provide services.
Location: Atlanta, Georgia
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Please avoid publishing any personal information and promotional content
Hi. My name is Stephanie and we are sorry that you had a negative experience trying to get the medication you need.
We want to make sure your issue is resolved. Please send your member ID, phone number and DOB to ExpressRxHelp@express-scripts.com.
Also, please include the review #859485. Thank You.-Stephanie, Express Scripts