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Contact Express Lanes Customer Service

How to Reach a Person at Express Lanes

Verified Contact Information

Toll-Free Number:

  • 1-855-495-9777
Call Now
Send Message

Customer Service:

  • 1-877-762-7824
    Virginia E ZPass Directly

Customer Service:

customercare@expresslanes.com

Legal:

usprivacy@transurban.com
Privacy Inquiries
ustollingombudsman@transurban.com

How to Contact Express Lanes?

Clients can call one of the two published helplines for information and assistance. The toll-free Express Lanes phone number 1-855-495-9777 is active for general inquiries between business hours. Those consulting the Virginia E ZPass customer service can call 1-877-762-7824 for an efficient response. Users seeking assistance on emergency issues regarding lanes can dial 911 for help. If stuck on the road, use #77 to contact Express Lanes customer service for assistance. Consumers must also note that any messages referencing express lanes and unpaid tolls are scams and should be reported to the company.

The company has published three emails to reach out for different purposes. Users consulting Express Lanes customer service for general information and help can write to customercare@expresslanes.com. To contact the legal department for privacy inquiries, email usprivacy@transurban.com between the Express Lanes hours. The email address ustollingombudsman@transurban.com is also available for similar purposes. Customers can also submit an online request to the business agent. To do so, open the company website and scroll down to the bottom of the homepage to find the option Email Us. Click that to get directed to a form on a new page. When completing the form, one must fill out all the required fields and select from all drop-down menus. Once done, submit the request so the company agent can review it and respond efficiently.

Clients unable to receive satisfactory solutions to their problems online can consult the Express Lanes address Transurban DRIVe Holdings LLC, P.O. Box 23530, Alexandria, Virginia 22304, United States, in person. When paying a visit, making a prior appointment is important for efficient assistance. Those who find it inconvenient to arrive in person can consider sending a letter to Express Lanes customer service for safe communication and better solutions to their problems. Calling the business representative is the best option if the issue is urgent.

The Express Lanes hours to contact the customer service team are between 7:00 AM and 7:00 PM from Monday to Friday. Express Lanes' customer service center is also temporarily open between 9:00 AM and 5:00 PM on Saturdays. Consulting the agents between these hours ensures efficient assistance regardless of the contact means. Those facing issues or concerns outside office times can consult the FAQs section on the company website for self-assistance.

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Contact Information

Express Lanes Website:

Express Lanes Help Center:

Corporate Office Address:

Transurban DRIVe Holdings LLC
P.O. Box 23530
Alexandria, Virginia 22304
United States

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