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Contact Excellus BlueCross BlueShield Customer Service

How to Reach a Person at Excellus BlueCross BlueShield

Verified Contact Information

Toll-Free Number:

  • 1-800-278-1247
    Privacy Officer
Call customer service

Customer Service:

  • 1-800-662-1220
    For TTY/TDD
  • 1-800-860-2619

Accessibility:

  • 1-800-499-1275

Accounting/ Billing:

  • 1-800-650-4359
    Child Health Plus Members
  • 1-844-829-8513
    Dental Blue Select
  • 1-877-626-9298
    Essential Plan & QHP Individual Market Members
  • 1-877-883-9577
    Medicare Members

Excellus BlueCross BlueShield Email:

Media
Send Message

Excellus BlueCross BlueShield Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Most Popular Excellus BlueCross BlueShield Phone Number
1 (800) 278-1247
Most Popular Excellus BlueCross BlueShield Email Address
socialmediaexcellus@excellus.com
Issue Resolution Rate
Low (0% reported full resolution)
Contact Method Distribution
88% phone, 12% email
Common Reasons for Contact
Product/ service, payments and charges
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Excellus BlueCross BlueShield Customer Service?

Most Popular Number:

(800) 278-1247
Privacy Officer

To contact Bluecross Blueshield customer service, dial their published numbers depending on the concern you might be facing. For those calling with inquiries about essential plans & QHP individual market members, dial 1-877-626-9298. Regarding Child Health Plus Members, the Excellus customer service team can be contacted at 1-800-650-4359. For Medicare members, there is a separate phone number, and it is 1-877-883-9577. Excellus BCBS customer service number for technical website issues is 1-800-278-1247. There are other phone numbers for queries regarding prescription drugs, claims, benefits, and other questions. Excellus BCBS contact number for other members is 1-800-499-1275. For queries regarding Blue Option Plus customer care, dial 10800-650-4539.

If you want to know more about the corporate side of operations, the company operates from its headquarters in Excellus BlueCross BlueShield,165 Court Street, Rochester, New York 14647, United States. If you require mail or correspondence, send it to the same address. It's best to keep this address handy if you need to discuss your concerns in detail. The Excellus BCBS customer service team can assist you with any questions in person if you visit them during business hours.

Excellus BCBS customer service provides support services during the company's service hours. The Excellus BCBS contact team is available Monday through Thursday from 8:00 AM to 6:30 PM for technical website-related issues. This service team can be reached on Friday between 9:00 AM and 4:30 PM EST. Contact the Excellus BCBS customer service team for billing and payment between 8:00 AM and 6:00 PM, Monday through Friday. If you'd like to clear your queries about Medicare members, the business hours range between 8:00 AM and 7:00 PM, Monday through Friday. On Friday, these hours are from 9:00 in the morning to 7:00 at night. The hours are reduced on Saturdays between 9:00 AM and 1:00 PM EST. To contact Blue Option Plus customer care, the hours available are from 8:00 AM to 6:00 PM EST. Lastly, the Bluecross Blueshield customer service team can be reached between 8:00 AM and 4:30 PM, Monday through Friday.

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Contact Information

Excellus BlueCross BlueShield Website:

Excellus BlueCross BlueShield Help Center:

Corporate Office Address:

Excellus BlueCross BlueShield
165 Court Street,
Rochester, New York 14647
United States

Other Info (opening hours):

Mailing Address:

Website Privacy Policy

333 Butternut Drive

Syracuse, NY 13214-1803

More contact details

Summary of Excellus BlueCross BlueShield Customer Service Calls

7 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Excellus BlueCross BlueShield?

Product/ Service Question:

  • “Insurance issues”
  • “I want to take out health insurance for my family.”

Payments and Charges Question:

  • “Billing”

Other Question:

  • “Talk to someone”

Compare Excellus BlueCross BlueShield Customer Service To

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Frequently Asked Questions

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