Contact Excellus BlueCross BlueShield Customer Service

If you want to know more about the corporate side of operations, the company operates from its headquarters in Excellus BlueCross BlueShield,165 Court Street, Rochester, New York 14647, United States. If you require mail or correspondence, send it to the same address. It's best to keep this address handy if you need to discuss your concerns in detail. The Excellus BCBS customer service team can assist you with any questions in person if you visit them during business hours.

Excellus BCBS customer service provides support services during the company's service hours. The Excellus BCBS contact team is available Monday through Thursday from 8:00 AM to 6:30 PM for technical website-related issues. This service team can be reached on Friday between 9:00 AM and 4:30 PM EST. Contact the Excellus BCBS customer service team for billing and payment between 8:00 AM and 6:00 PM, Monday through Friday. If you'd like to clear your queries about Medicare members, the business hours range between 8:00 AM and 7:00 PM, Monday through Friday. On Friday, these hours are from 9:00 in the morning to 7:00 at night. The hours are reduced on Saturdays between 9:00 AM and 1:00 PM EST. To contact Blue Option Plus customer care, the hours available are from 8:00 AM to 6:00 PM EST. Lastly, the Bluecross Blueshield customer service team can be reached between 8:00 AM and 4:30 PM, Monday through Friday.