I have an evenflo every stage carseat and we've had it almost 2 years now and its been fine. We went to put it in our suv a day ago and the arm that ratchets the seat tight broke and you can't remove it because you won't be able to put it in again.
We use several cars and this is very inconvenient. I found out about the lifetime warranty and want to take steps to try to resolve my issue.
I need something to happen as soon as possible because we obviously need the carseat and the vehicle its in is for sale and I have someone coming to look at it soon. Like I said once we take it out it won't be able to be put in anything else due to the tightening mechanism being broken.
User's recommendation: I have no complaints so far.
Preferred solution: Let the company propose a solution.
Location: Columbus, Ohio