Contact Eurostar Customer Service
Eurostar Phone Numbers and Emails
Customer Service:
-
+44 343 218 6186
Eurostar Emails:
Customer Service
Legal
Media
Contact Information
Eurostar Website:
Eurostar Help Center:
Corporate Office Address:
Eurostar Traveller Care team
2nd Floor Kent House
81 Station Road
Ashford Kent ,
TN23 1AP
United Kingdom
How Good is Eurostar's Customer Service?
Summary of Eurostar Customer Service Calls
145
TOTAL
CALLS
CALLS
00:00
AVG CALL
DURATION
DURATION
0%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Eurostar?
Activation/ Cancellation Question:
- “Cancelled train”
- “Cancel a ticket”
- “Train cancellation for tomorrow”
Request for Information Question:
- “Train status”
- “Because i want to change the time on my ticket but i don't know how to do it.”
- “Questions regarding interrail seats”
Product/ Service Question:
- “Travel insurance requests”
- “Having trouble buying tickets online”
- “I want to book tickets from London to Meutier 10 th 17 th February”
Return/ Replace Question:
- “Need urgently to verify why I couldn't change ticket”
- “Change ticket name”
- “I have made a booking, from St Pancreas to Gare di North , Paris , paid £338, on the 7August and return on the 14August. I have no confirmation of my booking”
Refund Question:
- “Refund”
Staff Question:
- “Booking staff ticket”
- “UK to Marseille Service enquiry”
Account Question:
- “I booked a train and hotel still no email money has on out of my account”
- “Forgot my password”
Payments and Charges Question:
- “Fraud check”
Shipping and Delivery Question:
- “I book today my tickets i can't get the emails”
Cards Question:
- “Gift card”
Other Question:
- “Passport”
- “Missed train”
- “Train reservation”
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Eurostar