Eurostar Phone Numbers and Emails

Customer Service:

  • +44 343 218 6186
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Eurostar Emails:

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Contact Information

Eurostar Website:

Eurostar Help Center:

Corporate Office Address:

Eurostar Traveller Care team
2nd Floor Kent House 81 Station Road
Ashford Kent , TN23 1AP
United Kingdom

Eurostar Rating Based on 21 Reviews

Rating details

2.5
more details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Website

Rating stats

Rating trend

How Good is Eurostar's Customer Service?

robert w Fnx
robert w Fnx
Feels Satisfied | Mar 14, 2024

It must be possible to give answers about interrail

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Mikka Hyq
Mikka Hyq
Feels Satisfied | Feb 21, 2024

Great

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Maralyn Fjx
Maralyn Fjx
Feels Disappointed | Dec 22, 2023

My ticket got canceled. Information from Eurostar was very last minute. Now I am trying to talk to someone or request refund and claim for hotels at Paris but not able to get through. Extremely disappointed

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Summary of Eurostar Customer Service Calls

145 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Eurostar?

Activation/ Cancellation Question:

  • “Cancelled train”
  • “Cancel a ticket”
  • “Train cancellation for tomorrow”

Request for Information Question:

  • “Train status”
  • “Because i want to change the time on my ticket but i don't know how to do it.”
  • “Questions regarding interrail seats”

Product/ Service Question:

  • “Travel insurance requests”
  • “Having trouble buying tickets online”
  • “I want to book tickets from London to Meutier 10 th 17 th February”

Return/ Replace Question:

  • “Need urgently to verify why I couldn't change ticket”
  • “Change ticket name”
  • “I have made a booking, from St Pancreas to Gare di North , Paris , paid £338, on the 7August and return on the 14August. I have no confirmation of my booking”

Refund Question:

  • “Refund”

Staff Question:

  • “Booking staff ticket”
  • “UK to Marseille Service enquiry”

Account Question:

  • “I booked a train and hotel still no email money has on out of my account”
  • “Forgot my password”

Payments and Charges Question:

  • “Fraud check”

Shipping and Delivery Question:

  • “I book today my tickets i can't get the emails”

Cards Question:

  • “Gift card”

Other Question:

  • “Passport”
  • “Missed train”
  • “Train reservation”

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