Not resolved

Don’t rent a car from these swindlers. On 6 September 2016, I rented a car from Europcar at London Heathrow Airport.

First - bait & switch: they said they can upgrade me to a different car for an extra $7 per day (USA dollars), so I accepted the deal. Then they use a bait and switch tactic to get me to sign paperwork that resulted in my paying an extra $26 per day. I was jetlagged from the trip so I wasn’t paying attention to all the details on the numerous forms.

Second - fraud: 2 days after I returned car, they accused me of putting a hole on the front bumper. I emailed back to say that the hole was already on the bumper when I picked up the car. They emailed back to me saying their operations team always inspect car for any damage before hiring out their cars. I emailed back photos that I took when I picked up car. Photos show pre-existing damage on bumper. So they had no choice but to drop the charges.

They are a bunch of liars. They are bait-and-switch artists and they are fraudsters who are charging customers for pre-existing damage. These snakes will no doubt charge their next victim for the same bumper damage. Lesson learned: always take photos of car when you pick up car and when you return car; always read all the fine print.

I didn't like: Upgrade costs 4 times more than verbal agreement, Accuse me of causing pre-existing damage on car.

Review #960301 is a subjective opinion of a user.

Additional Fees
Price Affordability
Billing Practices
Value for money
Customer service
Product or Service Quality
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Price reduction

Had an Experience with Europcar?

Submit review


Comment as anonymous or
Terms of Service
Post Comment
Be first to start a discussion.

You May Also Like

VRBO #4071007 VRBO "First time using VRBO and read the reviews, but went with it regardless. In the end, should have kept my hotel reservation for the same $$$. We arrived 1AM and..." Read more Green Motion - UNACCEPTABLE- RIP OFF Green Motion "Unacceptable - rip off I hired a Mercedes car from the East Midlands airport branch based in the Hilton Hotel Foyer. It was getting dark when I collected the car..." Read more Review about Europcar Car Rental from Singapore, Singapore Europcar "Appalling customer relations and lousy after sales experience with Europcar. Firstly, it took Europcar more than a month to give me a response on my authorisation charge inquiry, despite me..." Read more Beware of Colony America - Waypoint Homes Waypoint Homes "The house I am renting was broken into and the front door kicked in. It has been almost 2 weeks and they still won't fix my broken front door. I..." Read more Clear Choice - Worst decision ever Clear Choice "This is junk dentistry, they don't fix any problems, they ignore what you tell them, and my mouth is much worse off than it was before I went to them...." Read more OfferUp protects scammers Offerup "Got scammed out of $200 by fellow OFFER UP user in downtown Indy for what was supposed to be a new Haier Portable AC (never used/new and working - see..." Read more Vitalchek - DO NOT USE THIS COMPANY!!!! Vitalchek "I needed a certified copy of our Marriage Certificate quickly for proof of my husband's eligibility for benefits on my employer's plan. I began searching online for the best way..." Read more Frito Lay Chips Review Frito Lay "Opened the bag a couple days after purchasing from my Walmart neighborhood store on Blackmon Rd. I noticed the chips were darker than normal but when we ate them we..." Read more