Contact Eurofins Genomics Customer Service

The Eurofins Genomics contact email for general questions and information requests is support-eu@genomics.eurofinseu.com. You can use it to learn more about the company, its services, products, and policies. Order-related issues can also be discussed via email. The same address can be used for feedback, complaints, and compliments. Alternatively, you can submit your feedback online by completing a survey on the official website. The customer care team will consider your comments and get in touch with you to discuss the details. If you have questions or concerns regarding the Privacy Policy or Data Protection, you can email them to the Data Protection Officer at privacy@eurofins.com.

The Eurofins Genomics headquarters address for general information requests and official correspondence is Eurofins Genomics GmbH, Anzinger Str. 7a, Ebersberg, Bavaria 85560, Germany. The Legal Department at this office is also ready to handle legal inquiries, notices, and other documentation sent via mail. The same Eurofins Genomics address is appropriate for general feedback, complaints, and suggestions. The customer service team will study your matter and contact you back to provide information or offer ways to resolve the issue. Privacy Policy concerns can be sent to the Data Protection Officer at Datenschutzbeauftragter, Eurofins Finance Transactions Germany GmbH, Am Neuländer Gewerbepark 1, 21079 Hamburg, Germany.

To reach the Eurofins Genomics customer care team online, visit the official website and click the chat icon in the bottom right corner of the screen. Type your question to start the conversation with the virtual assistant, and it will help you troubleshoot your issue or provide information according to your request. The chatbot will also connect you with a live agent during business hours, Monday to Thursday from 8 a.m. to 5 p.m. and Friday between 8 a.m. and 4 p.m. CET. You can also click the Contact tab in the upper right corner of the homepage to check other available ways to contact support, including phone numbers, email links, and mailing addresses.