$20K order for modern home. - Front entry door - 2 - 42"x 96" doors and an accompanying transom. - Transom should have been 86" wide.... did not to think to check the dimension on the order sheet.... so surprise to us - they ship us a 74" transom instead of 86", and it is our fault for not catching their error. They won't replace it.
We will never deal with them again. Stay clear of them.... customer service is awful!
I should have known that the experience was not going to be good when after placing the order and having our deposit clear... that I was informed that 50% of the order was backordered.