We bought 3 rooms from Ethan Allen ( family , formal living and dinette)
We noticed that the dinette table scratches easily even with place mats), my nephew was writing on a piece of paper on place mat on table I noticed that all the marks showed on table.
First I emailed the sale person ,didn't respond then I called the store and left her a message she send me an email to call customer service. When I called customer service the told me nothing we can do for you you should google and find some one that do restoration for antique furniture ,she didn't even offer that someone come and have a look at table and give us an opinion about how to fix it.
Very very bad customer service , very disappointed in Ethan Ellen ( very expensive furniture and no what so ever support or care to their furniture)
My friend bought her table from a cheaper furniture place and they always send her some one to take care of any scratches
I will never buy from Ethan Allen again as they don't stand behind their products
More Review Details
- Monetary loss:
- Product or service
- Dining Table
- Review category
- Furniture and Decor