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Contact Essence Customer Service

Essence Phone Numbers and Emails

Toll-Free Number:

  • (800) 274-9398
Call customer service
Send Message

Legal:

  • (212) 522-1390

Essence Emails:

Business Customer Service
Partnership Inquiries
Legal
Privacy Inquiries
customerservice@essence.com
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Essence Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    83% phone 17% email
  • The best phone number to call Essence is (800) 274-9398. 100% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday and Thursday, while the shortest are on Tuesday and Friday. The average call time is 3 minutes.

  • People call Essence mainly because of account, activation/ cancellation, payments and charges.

View full overview ›

How to Contact Essence?

Most Popular Number:

(800) 274-9398
Total calls: 10 Last call: Dec 11, 2025

Essence phone number is (800) 274-9398. Call this number to ask questions about your subscription, resolve issues with your account access, leave a review or complaint, address inquiries about gift subscriptions, submit an address change, ask questions about your account, and get assistance with other consumer issues and inquiries.

Readers who want to get in touch with the Essence customer care department via email should send their inquiries to customerservice@essence.com. Essence email for partnership inquiries is brandpartnership@essence.com so drop a line at this address if you would like to learn more about available opportunities.
Do you have privacy inquiries? Send an email to privacy@essence.com to get assistance.

Essence headquarters is located in New York. Essence address for the main office is 34 35th Street, Suite 5A, Brooklyn, New York 11232, United States. Readers who need to contact the company offline should direct their letters to P.O. Box 62490, Tampa, FL 33662-4908. If you need to mail the company on a legal matter, please send a letter to Attention: General Counsel, 241 37th Avenue 4th Floor, Brooklyn, NY 11232.

Essence customer support team is available during normal business hours. Clients can address their inquiries via phone and email. Please note that the usual Essence hours of operation may be affected by the holiday season, and the support team may be off on major holidays.

Essence website doesn’t have an online form or live chat for customer support. However, “Contact Us” page has all the information you may need to reach out to the company. On the “Contact Us” page readers can find detailed instructions on how to address various inquiries and get assistance.

PissedConsumer Club

Contact Information

Essence Website:

Essence Help Center:

Corporate Office Address:

ESSENCE Communications, Inc.
34 35th Street, Suite 5A
Brooklyn, New York 11232
United States

Other Info (opening hours):

Mailing Addresses:

P.O. Box 62490

Tampa, FL 33662-4908


Attention: General Counsel

241 37th Avenue 4th Floor

Brooklyn, NY 11232

More contact details

Summary of Essence Customer Service Calls

10 TOTAL
CALLS
02:35 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Essence?

Account Question:

  • “Call to make sure my subscription is valid”
  • “Subscription”

Payments and Charges Question:

  • “Payment didn't go thru”
  • “I have bought Essence skin tag removal and your trying to double charge me”

Request for Information Question:

  • “To talk with customer service”

Activation/ Cancellation Question:

  • “I want to cancel my subscription to skin tag remover”

Return/ Replace Question:

  • “Address change”

Other Question:

  • “Order number 1650”
  • “I need my netflix”

Compare Essence Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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1.4 out of 5
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