ESecuritel poor website support

63 of 193 eSecuritel reviews

Tried to gain access to my account on their website. The site requires my cell phone number prior to getting access. After inputting my cell number, the site returned some garbled error message (red text overwrite below where I entered my cell phone number).

I also called the service to stop the insurance and they sent me on a run around to my carrier.

I'm not sure why at least 100 words are required to document this issue as I've already done so. I think 50 words would have been plenty, but that's just me I guess. I'm now pissed at this website as well. What a happy day.

This review is a subjective opinion of a user.
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Customer service

  • What I liked
      No items
  • What I disliked
    • Poor customer service

Reason of review:
Poor customer service
Monetary loss:
Product or service
Esecuritel Support
Review category
review #847839

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63 of 193 eSecuritel reviews

May 31, 2016 #1166858

If the insurance subcription is not registered in your name then it cannot be cancelled, that's what I've been told. And yes sometimes they cannot cancel it for you because there's no cancel button.

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