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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Value for money

Update by user Aug 09


Original review posted by user Aug 08

The customer service is terrible. Each month they let you know they are working on your color and ship it out before you have resolved your color changes with a colorist.

This means that they bill you without your approval! No one is organized and they just go through the motions of selling product.

I have been with esalon 1.5 years and they still haven't figured out an effective way to communicate. If their product was awesome, I would stay, but bad product and terrible customer service - I'm out!

Product or Service Mentioned: Esalon Hair Dye.

Reason of review: Poor customer service.

Preferred solution: I want customers to know .

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