I had placed an order originally to try the product out. and they wanted to auto send, which I delayed until I determined how the product works for me.
I din't care fr it so I CALLED IN to speak to someone since the site was not friendly to cancel the auto-ship/account. They did not make note NOR cancel my account (As per request) and charged my card again and shipped an order out to an address that I am no longer at. (SMART) I called them again when I saw the charge for $24.90 come through my card, and she is crediting me only $19.95 and mentioned something about when enrolling, that if something gets shipped out you are responsible for the shipping. I guess that even goes for when you requested to cancel the account and they reship in error being their own fault - you still have to pay.
I HAVE HAD A FRIEND TRY THIS PRODUCT AND SHE ENDED UP LOSING HAIR - AND FAST.
THIS PLACE SUCKS FOR PRODUCTS AND CUSTOMER SERVICE. - STAY AWAY Worse than WEN care products - much worse
Product or Service Mentioned: Esalon Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $5.
Preferred solution: Full refund.