Not resolved
1.6
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
0 comments

I used the esalon product for the first time after coloring my roots with a store product for the past 10 years. I have medium brown, long hair and touch up my roots at home, in between salon appointments.

The product did a poor job of coloring my roots. Worse yet, my hair was excessively falling out when I combed it while it was wet, and when I used my regular brush to dry and style it. 3 weeks later I continue to have excessive hair loss when I brush, and I am concerned I'm going to end up with very thin hair.

I contacted esalon about the color and the hair falling out and they offered to update the color for my next order. They did not acknowledge the hair loss was a problem. I requested to cancel my subscription. awaiting confirmation that they are doing this.

Don't use this product! It is very harmful to your hair.

Product or Service Mentioned: Esalon Hair Dye.

Reason of review: Bad quality.

Monetary Loss: $16.

Preferred solution: Full refund.

eSalon Pros: Customer service was pleasant but non commital.

eSalon Cons: Product is bad for your hair.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment