Weston, Connecticut
Not resolved
Customer service
Price Affordability
Product or Service Quality

The hair color I received was nothing like the light to medium brown shade I selected. My hair came out almost black!!!

I had to purchase and use a L'Oreal product in a lighter color to re-do it. Still, the L'Oreal Preference did not cover the very, very dark brown. Luckily, I highlight my hair (sitting for the timing right now), and I'm hoping that the highlights will make my hair look lighter. I'm a pretty senior woman, and this very dark shade made me look ghoulish!

Also, they tried to pull the usual trick of making it a SUBSCRIPTION!!!

There are several beauty companies out there who try to do this. I had to call them to tell them I only wanted to try it once and would then order again if I liked it (which I had expected to at that price)!

Product or Service Mentioned: Esalon Hair Dye.

Reason of review: Not as described/ advertised.

Monetary Loss: $30.

Preferred solution: Full refund.

  • On Line Hair Color
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