Not resolved

I have been trying to cancel my esalon for 3 months and you are *** at responding to cancellations. I will not pay for color boxes when I told you I wanted to cancel.

How can I proceed with my hair and my life when all of these esalon color boxes keep showing up. Plus you are charging me for these and I will not pay for them. I am happy to send them back to you.

Kay Powers Brodie

I am going to go to the BBB with this situation if you don't just take my color boxes back and credit my account for them. If you sign up situation were as easy as your cancellation policy I would leave with respect.

Product or Service Mentioned: Esalon Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

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Cristescu A

The eSalon.con do not care about the complains!


Cancel the credit(hopefully, your didn't use a debit)card and tell the bank why and they will close out that account and open a new one with new numbers so no one will be able to charge that card. Never make more than one attempt at cancelling with retailers before you consider it fraud and get a new card.

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