I paid for semi-permanent color. They sent 2 bottles.
One for roots one for ends. I used the one for ends. Because I could tell that they had put too much brown in the first bottle. Well hair turned out too dark.
But the violet was perfect until I washed my hair the second time when the majority of the violet washed out ( I used their shampoo). Did they honor their guarantee. No. No money back.
They offered to send new color. But since my hair is too dark now. I know that I cannot color it again to make it lighter. (Semi permanemt needs a month of washes to get back to normal.).
So yeah I'm not happy.
Don't waste your money. Oh and their conditioner made my hair very oily- couldn't even go through the whole day without oil slick on my head.
Product or Service Mentioned: Esalon Hair Dye.
Reason of review: Bad quality.