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They sent out products three different times to avoid giving me a refund. The first time the liquids leaked.

The second time and third time, my hair only went darker. Not the shade I requested.

I even sent them a photo of what I wanted. Now they won't refund anything.

Product or Service Mentioned: Esalon Hair Dye.

Reason of review: Not as described/ advertised.

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Evy
#1275338

We’re sorry to hear that your first order leaked and that the color turned out darker than expected the last time you colored your hair.

We’d welcome the opportunity to speak with you to discuss how we can best assist you, per our Satisfaction Guarantee.

Please call us toll-free at (866) 550-2424, 8:00 am – 6:00 pm, Pacific Time, Monday through Friday, at your earliest convenience.

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