I have recently joined the autoship program with eSalon. I have used the product and was pleased with the results.
I also ordered a keratin gloss product and I liked that as well. I have read a lot of negative reviews on here, which is alarming. I realize situations and people, including health, are different. I am expecting my second shipment and I intend to use the product.
My personal reservations so far are the following: 1. so many poor reviews about eSalon's customer service. 2. common chemicals in the dye that can cause allergic reactions at any time for an individual (meaning after the 1st use or even after the 25th use of the product).
3 my own health history that may not make it beneficial to use hair dyes containing certain chemicals related to allergic reactions. This covers most cosmetic companies. I read a few postings about hair loss. Aside from medical conditions that can cause this, the chemicals in most hair dye do not help.
I have been researching alternatives. There are a few companies who actually make permanent hair dye without the big offending ingredients. They are more expensive but have generally positive reviews. It would be great if eSalon would consider formulating products with organic ingredients for those who request it.
An organic formula is always appreciated.
As for the customer service aspect, I have not had any other experiences other than providing my specific information and requests to my colorist. I will keep you posted!
Product or Service Mentioned: Esalon Hair Dye.
Reason of review: Good quality.
eSalon Pros: Product results and packaging.
eSalon Cons: Uncertainty if certain ingredients may be in my product.