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3 comments

It has never arrived Payed for but have not received anything

Product or Service Mentioned: Delivery Service.

Reason of review: Problem with delivery.

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Anonymous
Duncan, British Columbia, Canada #1289304

Had an order sent Jan 20/17, still have not received it. Have a feeling I won't.

Also noticed items on sale( not given at checkout), charged regular price. Really not happy so far, and scared to use product if it shows up.

eSalon
to Anonymous #1289318
eSalon Verified Representative

We’re so sorry to hear that you’re not happy thus far and that your eSalon order has not arrived. We will be happy to send you a replacement.

To help us process your reshipment as quickly as possible, please email help@esalon.com with your order number, which you can find within your Order History or your order confirmation email, as well as your confirmed mailing address. Also, please let us know which items were on sale so we can look into this further.

We want you to feel comfortable using our products. So, if you have any questions once your order arrives, feel free to reach out to us before using the them.

eSalon
#1283012
eSalon Verified Representative

We're sorry you haven't received your order! We'll be happy to help.

If you are in the U.S., please allow 6 business days after shipment for your order to arrive to you.

In Canada, the United Kingdom or the European Union, your delivery may take a full 12 business days from the day of shipment.

If your shipping time has been longer than this, please let us know via our Support Page (https://www.esalon.com/support) and we will be happy to send you a replacement. To help us process your reshipment as quickly as possible, please reference your order number, which you can find within your Order History or your order confirmation email.

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