I haven't tried the product yet, I'm still waiting for it to arrive - it was sent out Dec. 8th and I've been told to expect it by the 23rd!!!
Firstly, I was unaware it took so long (I like to change my hair colour on a whim) and secondly, I didn't like the attitude of the colourist when I phoned with a question. The question was, why am I being sent Light Ash Blonde when I ordered Cool Beige Blonde? The colourist spoke to me like a I was a *** child, trying to tell me that it was the same colour!!! I am actually a retired hairdresser and I decided to try it out just to save me mixing my own, but god knows what it will turn out like - Beige Blonde is NOT Ash Blonde, no matter how much they argue the point!
Their attitude was rude and condesending, even if the product was any good I wouldn't order it again, out of principal. I have turned off my auto delivery and that will be the end of my experience with them.
Product or Service Mentioned: Delivery Service.
Reason of review: Order processing issue.