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1 comment

Horrible and bloody rude! I just received a call from them and the lady kept talking over me, the entire time I spoke! The product immediately hardened my hair and dried to it horribly.

Product or Service Mentioned: Esalon Customer Care.

Reason of review: Poor customer service.

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We truly apologize for your experience. We’re also concerned about the condition of your hair after using our product.

Please call us toll-free at (866) 550-2424, 8:00 am – 6:00 pm, Pacific Time, Monday through Friday, at your earliest convenience to discuss how we can best assist you, per our Satisfaction Guarantee.