Contact Information

eSalon Phone Numbers

Toll-Free Number:

  • (866) 550-2424 US
  • (855) 980-5828 Canada
  • (866) 550-2424 US
  • +44 800 808 5400 UK
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eSalon Email:

Corporate Office Address:

eSalon
1910 E. Maple Avenue
El Segundo, California 90245
United States

Other Info:

Monday - Friday 8am-6pm PT

Help in Social Networks:

Summary of eSalon Customer Service Calls

52 TOTAL
CALLS
63% SUCCESSFUL
CONNECTIONS
02:59 AVG CALL
DURATION
54% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact eSalon to Ask about:

Activation/ Cancellation Question:

  • “Cancel orders”
  • “Cancel my order” , Review # 1615683
  • “Cancel order”

Cards Question:

  • “Updated credit card info Need shipment set”

Refund Question:

  • “Stop sending emails,stop salon product and my refund”

Return/ Replace Question:

  • “Need to return some return some Merchandise” , Review # 1472043

Payments and Charges Question:

  • “You charged me $25 dollars. I didn’t sign up for more hair products. I bought it once”

Other Question:

  • “My upcoming order”
  • “Hair color change”
  • “I forget my color number”

eSalon Rating Stats

3.3 out of 5 stars
based on 131 reviews
See all 189 reviews

Rating trend

About

eSalon Terms of Service
To read more: https://www.esalon.com/terms
eSalon Privacy Policy
To read more: https://www.esalon.com/privacy
Top eSalon Services

Customer Care

Top eSalon Products

Hair Dye, Hair Care, Website

eSalon Pros and Cons

Pros: Quality and ease of use of products, Packaging was very nice, Convenience, Product results and packaging, Product

Cons: Customer service, Bad color, Texture of hair after second application, Product, Doubt i will receive refund and i will also not have product

Summary

eSalon specializes in custom formulated hair color and doesn't pre-make anything. In other words, your color is made especially for you. To date the company has created 150,000+ unique formulations and has won the Allure Best of Beauty Award for Best Home Hair Color four years in a row. In addition to hair color, eSalon also offers a full range of hair care products designed to preserve your color and keep your hair vibrant.

Their Support Team is available to help Monday – Friday from 8 am to 6 pm, Pacific Time.

eSalon accepts Visa, Discover, MasterCard and American Express and ships to the United States, Canada, United Kingdom and many European Union countries.

If you are not completely satisfied with your eSalon products, at your choice, they will either send you a new hair color formulation (or replacement hair care product) or issue a refund for your purchased items. The company will issue a refund only for unused products returned within 30 days of the purchase date.

The company was founded in 2010 and is headquartered in El Segundo, California, United States of America.

eSalon reviews and complaints

eSalon is ranked 23 out of 1215 in Cosmetics and Personal Care category

Area Served

USA

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