I have been a satisfied customer for years. My card number changed so I obtained the phone number from the web.That’s when I read a particular negative comment.
If you use Customer Service they will resolve your issue the best that they can. I get it; when you provide a service for individuals there are going to be issues. But before we use social media against a person or company give them a chance to successfully resolve the complaint; then both parties have a chance to resolve the issue at hand. I want to say Raeven/employee assisted me today.
She was professional, helpful and represented E-salon in a positive manner. I have never spoken to this lady before; but should you need assistance call and ask for her.
Give her a chance to ask you how she can help and listen for her reply. She will try her best!
Product or Service Mentioned: Esalon Customer Care.
Reason of review: Good customer service.