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I ordered a pair of high heels for my girlfriend for her birthday on the 24th August. They never arrived, and still haven't now on 10th October.

I contacted Ericdress to ask where my order was and was asked to wait a week to see if it arrived. It didn't.

Then I was asked to contact the delivery company who didn't have my parcel. Then I was asked to check with my local post office, they didn't have it either!

Then I was asked to wait while they were closed over a national holiday.

Then I was asked to wait 2-5 days while they checked with their logistics department, this took 2 weeks and got me nowhere as their own logistics department couldn't track the order!

I have now had to open a case through Paypal to get my money back which I've found in the past is way harder than it should be.

So, if you'd like to find yourself out of pocket, involved in an endless and repetitive email conversation, and wondering why you ever bothered in the first place, then I suggest you order from Ericdress.

If, on the other hand you would like to have a nice, friendly, stress-free online shopping experience I would go elsewhere.

Avoid these money-grabbing, ignorant, *** artists at all costs.

Reason of review: Poor customer service.

Monetary Loss: $90.

Preferred solution: Full refund.

Ericdress Cons: Will not return my money.

Location: London, England

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