Epocrates Phone Numbers and Emails

Toll-Free Number:

  • (888) 807-2076
    Privacy Inquiries
Send Message

Epocrates Emails:

Customer Service
Legal
Is this your business?
PissedConsumer Club

Contact Information

Epocrates Website:

Epocrates Help Center:

Corporate Office Address:

Epocrates, LLC
311 Arsenal Street
Watertown, Massachusetts 02472
United States

Epocrates Rating Based on 5 Reviews

Rating details

3.3
more details
Customer service
Billing Practices
Exchange, Refund and Cancellation Policy
Price Affordability

Rating stats

Rating trend

How Good is Epocrates's Customer Service?

Dewayne Hog
Dewayne Hog
Feels Neutral | Aug 06, 2023

They were closed when I called

Read full quote
Karianne Ueb
Karianne Ueb
Feels Satisfied | Jul 27, 2023

Very good experience

Read full quote

Summary of Epocrates Customer Service Calls

65 TOTAL
CALLS
00:59 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Epocrates?

Account Question:

  • “Has my subscription expired.?”
  • “I want to know if we get free subscription since I am student for FNP”
  • “Account”

Payments and Charges Question:

  • “Billing”
  • “I need an invoice”
  • “Want to change billing payment informationl”

Product/ Service Question:

  • “Epocrates stopped working”
  • “App won't work”
  • “Subscription”

Activation/ Cancellation Question:

  • “I want to renew my subscription after January 1, 2024 instead October”
  • “Cancellation”
  • “Cancel”

Request for Information Question:

  • “I am verification if you charge my annual fee to my credit card”
  • “Question regarding service”
  • “Representative”

Refund Question:

  • “Refund”

Website/ Application Question:

  • “No see all applications that I paid”

Other Question:

  • “Receipt of purchase”
  • “Problem with interaction”
  • “Usage”

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