Epocrates Phone Numbers and Emails

Toll-Free Number:

  • (888) 807-2076
    Privacy Inquiries
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Epocrates Emails:

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Contact Information

Epocrates Website:

Epocrates Help Center:

Corporate Office Address:

Epocrates, LLC
311 Arsenal Street
Watertown, Massachusetts 02472
United States

Epocrates Rating Based on 5 Reviews

Rating details

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Customer service
Billing Practices
Exchange, Refund and Cancellation Policy
Price Affordability

Rating stats

Rating trend

How Good is Epocrates's Customer Service?

Dewayne Hog
Dewayne Hog
Feels Neutral | Aug 06, 2023

They were closed when I called

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Karianne Ueb
Karianne Ueb
Feels Satisfied | Jul 27, 2023

Very good experience

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Summary of Epocrates Customer Service Calls

00:59 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Epocrates?

Account Question:

  • “Has my subscription expired.?”
  • “I want to know if we get free subscription since I am student for FNP”
  • “Account”

Payments and Charges Question:

  • “Billing”
  • “I need an invoice”
  • “Want to change billing payment informationl”

Product/ Service Question:

  • “Epocrates stopped working”
  • “App won't work”
  • “Subscription”

Activation/ Cancellation Question:

  • “I want to renew my subscription after January 1, 2024 instead October”
  • “Cancellation”
  • “Cancel”

Request for Information Question:

  • “I am verification if you charge my annual fee to my credit card”
  • “Question regarding service”
  • “Representative”

Refund Question:

  • “Refund”

Website/ Application Question:

  • “No see all applications that I paid”

Other Question:

  • “Receipt of purchase”
  • “Problem with interaction”
  • “Usage”

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