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Contact Epocrates Customer Service

Epocrates Phone Numbers and Emails

Toll-Free Number:

  • (888) 807-2076
    Privacy Inquiries
Call customer service
Send Message

Epocrates Emails:

Customer Service
Legal
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Epocrates Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    70% phone 30% email
  • The best phone number to call Epocrates is 8888072076.

  • The longest wait times are on Monday, while the shortest are on Saturday. The average call time is 1 minute.

  • People call Epocrates mainly because of product/ service, account, payments and charges.

View full overview ›

How to Contact Epocrates?

Most Popular Number:

(888) 807-2076
Privacy Inquiries
Total calls: 95 Issues resolved: 2 Last call: Nov 11, 2025

Epocrates is a mobile medical reference application. The app provides access to clinical information and makes it easier for healthcare professionals to find what they need. Currently, there is no Epocrates customer service phone number for addressing consumer issues and inquiries. However, you can address a privacy inquiry via the phone by calling 888-807-2076. If you see customer assistance, please contact the company via email.

Epocrates email address for customer care is support@epocrates.com. You can send all your questions about billing and subscriptions, technical issues, and other consumer inquiries to this address.
If you seek to contact the corporate legal department, drop an email at legal@epocrates.com.
As an alternative, there is also an option of messaging the company on social media platforms such as Facebook, Twitter, Instagram, LinkedIn, or YouTube.

The company has its headquarters located in Massachusetts. Epocrates address for the head office is 311 Arsenal Street, Watertown, Massachusetts 02472, United States. If you seek to get in touch with the company offline, please use this address for your correspondence.
If you seek immediate assistance, you better contact the company via email or website.

To contact the support team via Epocrates website, please click the “Help & Feedback” button on the left sidebar of the page. Then, choose the reason for your inquiry: “My account", "Technical support", "Clinical content", or "General information". After that follow the steps on the website and fill out an online form. After you submit the message, Epocrates customer support representative will be in touch to address your issue.

PissedConsumer Club

Contact Information

Epocrates Website:

Epocrates Help Center:

Corporate Office Address:

Epocrates, LLC
311 Arsenal Street
Watertown, Massachusetts 02472
United States

Epocrates Rating Based on 6 Reviews

Rating details

3.9
more details
Customer service
Exchange, Refund and Cancellation Policy
Billing Practices
Diversity of Products or Services

Rating stats

Rating trend

How Good is Epocrates's Customer Service?

Dewayne Hog
Dewayne Hog
Feels Neutral | Aug 06, 2023

They were closed when I called

Read full quote
Karianne Ueb
Karianne Ueb
Feels Satisfied | Jul 27, 2023

Very good experience

Read full quote

Summary of Epocrates Customer Service Calls

95 TOTAL
CALLS
01:02 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Epocrates?

Product/ Service Question:

  • “Need email for my purchases”
  • “Unable to access app”
  • “Tech support”

Account Question:

  • “My account should be free. I received a bill for $179.99. Please tell me what are you charging me”
  • “Subscription”
  • “Has my subscription expired.?”

Payments and Charges Question:

  • “Billing”
  • Double billed for my epocrates subscription
  • “Need to pay bill and I need my discount”

Request for Information Question:

  • “For information re: ap for free service”
  • “About my subscription”
  • “Want to speak to a representative”

Activation/ Cancellation Question:

  • “Need to cancel asap.”
  • “I want to renew my subscription after January 1, 2024 instead October”
  • “Cancellation”

Refund Question:

  • “Refund canceled”
  • “Refund”

Website/ Application Question:

  • “My epocrates app not working”
  • “No see all applications that I paid”

Return/ Replace Question:

  • “Change. In information”
  • “Change email address”

Other Question:

  • “I can't get any serch results on my app”
  • “Existing contract”
  • “Difficulty finding Diseases”

Compare Epocrates Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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