Buyer beware!!Read the return policy closely!!
We ordered a football helmet for our grandson for Christmas in November. Measured his head, per their instructions, and ordered per Epic Sports' sizing chart. The helmet was too small so I called to exchange the helmet Monday after Christmas and since we ordered it November 13, received it November 24, they would not accept the return due to their "strict 30-day return policy" (their words) from the order date.
So be sure you have plenty of time from order date (not including shipping days which may be from out of country) to gift and return before 30 days is up!PS - their customer service is very uncaring and blunt!
More Review Details
- Reason of review:
- Ordered for Christmas gift, too small though measured and ordered size per Epic Sports' sizing chart. Won't accept exchange due to "strict 30-day return policy".
- Preferred solution:
- Exchange for larger helmet plus they pay return shipping.
- Monetary loss:
- Product or service
- Youth Football Helmet
- Review category
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