Ep Fitness - 30 Day Cancellation Policy
I cancelled my EP Fitness membership on January 19, 2016. I was told I would also be charged February's membership since I cancelled after my automatic withdrawal date of January 15, 2016.
I was told EP Fitness has a 30 cancellation policy. EP Fitness, as promised, withdrew my February membership fee. I was screwed by EP Fitness because on February 29, 2016, I was deducted the $29.99 annual membership fee.
If my math is correct, this is 40 days after cancellation. I went to the Saul Kleinfeld and Montwood location and spoke with a manager, who of course tried giving me the run around as to I had to cancel by December 31, 2015, in order to avoid the $29.99 fee because it takes a 30 day cancellation fee. Again, makes no sense and I am so glad I am rid of EP Fitness! This is the shadiest company I have ever dealt with! Glad to be a FORMER MEMBER! Wish I never was!
Reason of review: Poor customer service.
Ep Fitness Cons: Cancellation.
Location: Washington, District Of Columbia
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