0 comments
Not resolved

I made a purchase on April 25, 2016 in the amount of $75.01 on Envy Ivy's website for a geometric jacket she often posts on her Instagram page.I ordered the jacket for an event and was excited to receive it.

Well the was May 16th and still no jacket. I emailed the company through their website and never received a response so I decided to call them. The owner Ivy answered the phone and I explained to her that I had made a purchase, never received a confirmation email or the product. She looked up my order and told me the jacket was on back order.

I was surprised because she has just posted a picture on Instagram saying that she has just received a shipment of the jacket. I told her I had ordered it for an event that has now passed so I wanted to cancel the order and be refunded. She paused and slowly repeated "ohh a refund," I firmly said "yes, a refund." She said ok and I thanked her and we said our goodbyes. A week later, still no product, no refund and no update.

I called back and again Ivy picked up the phone. She was apologetic and said she hadn't yet processed the refund but that she would soon. She thanked me for my patience and that is the time I asked her name and she told me she was "Ivy, the owner." Another week went by and I called again this time getting voicemail which I left a message expressing my frustration in the service and I also followed up with another email via the website. It was then that I came across the complaints on BBB with the same complaints.

I then went back on Instagram and saw she had the nerve to post another picture of the jacket soliciting people to purchase it. I had enough at that point and posted a comment telling her how disappointed I was in her and her service for not honoring the refund she assured me I would get and having terrible customer service. I also told her I would be filing an official complaint on BBB and RipOffReport.com. My comment was immediately deleted which I even acknowledged I was certain would happen.

The comment above mines with another patron asking an update on her purchase of the same item was also deleted. That patron and I share messages thereafter about our negative experiences with Envy Ivy.

This lady is not professional and give terrible customer service.I want a full refund!

I didn't like: Customer service, Lack of professionalism, Failure to receive product, Failure to receive promised refund.

Review #868928 is a subjective opinion of a user.

1.0
Staff
Exchange, Refund and Cancellation Policy
Website
Price Affordability
Value for money
Customer service
Diversity of Products or Services
Product or Service Quality
PRODUCT OR SERVICE
Not specified
Reason of Review / Monetary Loss never received promised refund / $75
Preferred solution Full refund

Had an Experience with Envy Ivy Boutique?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

"I signed up with this Complaints Website company to write and publish Legitimate Complaints and so far, it has been Nothing, but a Major Disaster! Every time I write a Legitimate..." Read more
"We ordered cabinets in July 2015. Took 6 months before the cabinets came, and two pantries were missing. Numerous emails went unanswered, disconnected telephone, etc. Finally a few weeks ago..." Read more
"We have had nothing but a wonderful time. Everything has been fantastic. The people here are wonderful. We've really enjoyed being here, enjoing the weather, the pools, the beach. It's..." Read more
"I ordered a recliner through Figstores.com and it was shipped from the manufacturer damaged. It has a hole that was patched and they refuse a return. I ordered a sofa..." Read more
"Where is my items? Status updated delivery, but to whom you sending? No signature when delivery?? I put office address, but you deliver at night? You give to whom? Why..." Read more
"Purchased 4 peach trees, 3 cherry trees, and 3 grape vines. Two of the peach trees arrived in bad shape, the roots were dried out and broken. The trees were..." Read more
"Paid for a waist trainer and never received it. Found this company via Facebook. I did very little research but when I did google the company's name, I found some..." Read more
"Paid $1500 to have a bedroom set shipped to us from 1stopbedrooms.com and IT IS JUNK!!!!! Scratches and Digs throughout, defect in coloring (dark stain spots throughout), screws pulling out..." Read more