The easiest way to contact Entergy New Orleans customer service is to call it at its 24-hour toll-free number, 1-800-968-8243. If you have general inquiries and encounter problems with the toll-free number, you can call the other 24-hour number, 1-800-368-3749. Call 1-504-670-3620 (technology innovation) or 1-504-670-3704 (business development) for economic development issues. Investors and people interested in franchising can call 1-504-670-3635. A complete list with all the departments and telephone numbers is available on the website.
Many people don’t want to discuss their concerns on the phone. They can use the Entergy New Orleans email system. To use this system, go to the website and click on “Contact Us.” A message form to fill out appears on your screen. Follow the prompts to select the recipient on the list and write your detailed message in the space provided. The list includes, for instance, the email address of the director of economic development and technology innovation: scurein@entergy.com. You can also email the project manager of business and economic development directly at imolnar@entergy.com.
If you have unresolved problems, you can request an appointment with a senior representative at the corporate office. This office is at Entergy Corporation, 639 Loyola Ave., New Orleans, Louisiana 70113, United States. This is also the Entergy New Orleans mailing address. The office location of the New Orleans Economic Development Department is 1600 Perdido Street, New Orleans, LA 70112, US. If you cannot visit any of these offices, you are welcome to mail a detailed letter to the company.
The general Entergy New Orleans hours of operation are Monday through Friday from 7 AM to 7 PM, excluding holidays. Company representatives are available at customer service during these hours. However, outages and emergencies can be reported 24/7. You will also find a lot of information and self-help information on the website. You should consult the website's FAQ section before contacting customer service.
