Bought a bag from Ensogo Malaysia. First, it was delayed. it was well pass the delivery date. I had to call them to find that they have a problem with the shipment. So finally they delivered..but then wrong item. I bought a bagpack but they delivered something else.
There was no invoice or any indication that they send it to me. I had to call them to find that they send it but they don't know what was sent.
They then say they will investigate. No reply or calls from them. I had to email them and yet no reply. Facebook them only then I got some reply on the complain.
Everytime I reply their ticket, I have to go to facebook to let them know I have replied their ticket.
Now I ahve to send their wrong item back at my expense and reimburse by their ensogo cash? That is not what I want. Can I pay for the postage using it? I have to use CASH. RINGGIT.
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What I liked
What I disliked
- Reason of review:
- Poor customer service
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Laptop Bag
- Review category
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