Englander "Better Sleep, Better Fit" but have you ever wonder what will happen if the Mattress that you've chosen do not match you?Can we truly determine a mattress fit with a short experience on the mattress on a showroom?
My sister has a horrendous experience here with non-responsive sales person & top Management. She just had her spine tumor remove & thought that investing on a Englander mattress was the best thing to do. But, when situation arises, Englander's mgt in Singapore simply told her that the mismatch is individual & there's nothing that they'll do to help. She can exchange for another bed, but who will have the confidence to upgrade with a company who do not care?
The product experience was bad; the synthetic leather came with a super strong smell causing nauseous to her & the bad fit causes her leg to have bad blood circulation. She could hardly sleep. The mgt simply advice her to put lemon to rid the smell. Who will like to pay $3k for a mattress & have more issues to handle?
Seriously, that's not the way for long term business. I truly hope that my sister is the only one having this issue & others check on the return or exchange policy before commiting to a buy.
Englander has 5 showrooms in SG but the staff do not even know where's the main office.Truly disappointing experience & this is truly not the way to treat any customer, especially one who is partially handicapped!
More Review Details
- Reason of review:
- Bad quality
- Product or service
- Review category
- Furniture and Decor
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "I bought 2 Leather Sofas from Ashley's April of 2010 & purchased a warranty on them too $1,500 is what I paid for them. I had them no..."
- "We purchased a queeen size Serta Mattress set from Mazer in Birmingham Alabama that is defective. I had it picked up and delivered to the house we are buying, but..."
- "KraftMaid APC "All Plywood Construction" is a true misnomer. The backs of the cabinets are made from a combination of strips of plywood (for wall attachment) and a sheet of..."
- "157930348 - order number My money has been deducted from my banking statement and I did not receive this item ordered 2 months ago. What is happening here? I emailed and the..."
- "Fedex sent a parcel that i ordered to me on 09/12/14 at 11.08am. As i was at work , i reached home at 1.30pm and tried to call the hotline...."
- "the worst company who took my money for A Grade iPhone 5S and send me all C & D Grade products......I am going to protest against that , hope they..."
- "We purchase a home in Warners ny . We asked for the full size bathroom rough in for our basement . Now we have decided to finish our basement and..."
- "Had my UP2 for 8 months when the band broke, split in two. Filed a claim in Sept. '16 and was told they would replace within 3-4 weeks. As with..."
- "I ordered a dress Nov. 15 , they said it would be shipped in 4-7 days. They took the payment, I paid with my debit card. And to this day..."